Customer Success Expert Directory | Vitally Success Network

Fahmida Yasmin-Monium

Solutions Architect

Vitally

Contributed to:

Blog Post: The Ultimate Guide to Choosing a Customer Success Platform
Blog Post: The 8 Most Useful Zapier Integrations for Vitally
Blog Post: The Vitally Guide to Customer Implementation (With Expert Insights)
Webinar: Scale or Fail: Unlock a Winning Support & Success Partnership

Felicity Meu

Senior Director of Partner Success

GiveCampus

Contributed to:

Blog Post: Recruiting the Right CSMs for Every Stage of Your Company's Growth

Felix Haeser

Chief Customer Officer

KYP.ai

Contributed to:

Report: The 2025 Customer Success Confidence Index

Gozde Gorce

Strategic Customer Success Manager

Apollo.io

Contributed to:

Video: One Vital Question #18: What’s the Biggest Mistake You Made Early in Your CS Career?

Greg Collins

VP of Revenue

Boldr

Contributed to:

Podcast: Success/ful ep. 3: How to Make Client Impact a Team Sport

Haig Kingston

Senior Customer Success Manager

Deel

Contributed to:

Blog Post: How to Build a Customer Advocacy Program That Puts Your Clients First

Hannah Brotherton

Owner

Hannah Brotherton Consulting

Contributed to:

Report: The 2025 Customer Success Confidence Index
Video: One Vital Question #16: How Can CS Teams Become More Proactive Than Reactive?

Hannah Logan

Customer Success Team Lead

Simplesat

Contributed to:

Webinar: Bridging Real-Time Visibility of CSAT to Customer Success

Heather Hernandez

Customer Success Executive

Contributed to:

Henry Simon

Director of Customer Success & Support

Rinsed

Contributed to:

Case Study: Rinsed Unlocks Customer Insights and Enhances Team Collaboration
Report: The 2025 Customer Success Confidence Index

Ian Pierson

Senior CS Operations Manager

Unibuddy

Contributed to:

Webinar: Opps for Ops: Harnessing the Full Potential of Your Customer Success Tech Stack
Blog Post: What Operations Pros Need to Know About Customer Success Software

Ian Russell

Head of Customer Success

AccordAccord

Contributed to:

Blog Post: Turning Your First Customers Into Recurring Revenue: A Guide for Startups

Irit Eizips

Chief Customer Officer & CEO

CSM Practice

Contributed to:

Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
Report: How Will the Role of CS Evolve Over the Next Few Years?
Video: One Vital Question #5: How to Go From CSM to VP of CS
Webinar: How to Build a CS Process From the Ground Up

Jack Zimnavoda

Head of Customer Success

Insightful

Contributed to:

Blog Post: Why Focusing Only on Relationships in CS Doesn’t Cut It

Jamie Davidson

Co-Founder & CEO

Vitally

Contributed to:

Webinar: Aligning Finance & Customer Success Teams: Keeping Your Eye on the Margin
Webinar: Leveraging the Power of AI to Transform Customer Success‍
Webinar: Creating Customer Health Scores That Go Beyond the Binary
Blog Post: What It Takes to Survive (and Thrive) in Customer Success

Expert Directory

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Fahmida Yasmin-Monium

Contributed to:

Felicity Meu

Contributed to:

Felix Haeser

Contributed to:

Gozde Gorce

Contributed to:

Greg Collins

Contributed to:

Haig Kingston

Contributed to:

Hannah Brotherton

Contributed to:

Hannah Logan

Contributed to:

Heather Hernandez

Contributed to:

Henry Simon

Contributed to:

Ian Pierson

Contributed to:

Ian Russell

Contributed to:

Irit Eizips

Contributed to:

Jack Zimnavoda

Contributed to:

Jamie Davidson

Contributed to:

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