Media

One Vital Question 19: Balancing Qualitative and Quantitative Feedback in CS

We asked five CS professionals "How do you balance quantitative with qualitative feedback in Customer Success?"

One Vital Question 18: Biggest CS Career Mistakes

We asked six Customer Success leaders to share the lessons they had to learn the hard way when they were first starting out in CS.

One Vital Question 17: Ways To Foster a Customer-Centric Culture

We asked eight Customer Success leaders how they get their entire organizations to put the customer first.

One Vital Question 16: Tips for CS Teams To Go From Reactive to Proactive

Vitally asked eight Customer Success leaders to share their best advice for CS teams trying to be more proactive than reactive.

One Vital Question 15: CS Leaders Most Valuable Software Tools (Beyond a CSP)

Vitally asked eight Customer Success leaders to share the software tools they use to be more effective at work (besides their CSP, of course).

One Vital Question 14: Tactics for CS To Drive Expansion Through Cross-Functional Collaboration

Vitally asked seven Customer Success leaders to share their best tips for how CS teams can drive more expansion revenue through cross-functional collaboration.

Anchoring Your CS Operations With Strategy and Data

Continuous optimization is key to implementing an effective strategy, and data plays a crucial role in making this process both efficient and impactful. Tom Lawler, Sr. Director of RevOps at Elastic, shares advice for using data to improve CS strategies across the board.

One Vital Question 13: Scaled CS Tactics To Help Teams Do More With Less

Vitally asked seven Customer Success leaders to share a Scaled CS tactic that has helped their team become much more productive.

Elevating Customer Success Through Culture Building

Exceptional Customer Success begins with a vibrant internal culture. Cynthia Taylor, SVP of Customer Success at Culture Amp, unveils powerful strategies for building a thriving culture through deliberate and consistent efforts.

Mastering Customer Success Through Every Company Phase

Navigating the startup landscape takes more than just a great product. Advisor and Fractional CCO Sunil Joseph discusses how to create a cohesive customer experience from the seed stage onward.

One Vital Question 12: Unpopular Customer Success Opinions

Vitally asked six CS leaders to share their favorite Customer Success hot takes. Brace yourselves!

Think Like a CMO: Building Authority as a CS Team

Neil Wu Becker, CEO and Co-Founder of NextBound, shares his insights on Customer Success communication strategies, proactive leadership, and the advantages of integrated marketing models.

Maximizing Your First 90 Days in a CS Leadership Role

As a Customer Success leader, your top priority in the first 90 days is building trust with your team and organization. Lizzy Rosen, VP of Success at Vendr, shares how to inspire confidence and create alignment in a new leadership role.

One Vital Question 11: What to Look for When Hiring a CSM

Vitally asked seven CS leaders to share their top “green flags” when hiring Customer Success Managers.

How Customer Success Can Have a Voice in Pricing and Packaging

Andrew Michael, Host of CHURN.FM, discusses the crucial role of Customer Success in pricing and packaging strategies, and how CS teams should be involved in rolling out new pricing models.

Working With Product Teams to Solve Customer Pain

Christine Itwaru, Head of Product at Vitally, shares the blueprint for building strong partnerships with Product teams by teaching CS leaders how to speak the language of Product and ask the right questions.

One Vital Question 10: Best Metrics for Tracking CS Teams

Vitally asked seven Customer Success leaders for their metric of choice for tracking team impact.

How to Make Client Impact a Team Sport

Greg Collins, VP of Revenue at Boldr, explains why driving client impact is better as a team sport. Discover the art of rallying different departments around the customer experience to turbocharge client impact.