Customer Success Resources

From proprietary research to how-to guides, find all the resources you need to succeed in Customer Success.

Reports & White Papers

Proprietary research reports, how-to guides, and beyond.

A Customer Success Leader's Guide to CRMs, PLG CRMs, and CSPs

Fill out a few details to access our guide to CRMs, PLG CRMs, CSPs, and their roles in your Customer Success tech stack.

RESEARCH REPORT

Customer Success Maturity Assessment 2022

Fill out a few details to understand where the market stands regarding Customer Success operational maturity and benchmark against industry peers.

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Buyers Guide: Selecting a Customer Success Platform

Fill out a few details to access our Buyers Guide to learn how to evaluate and choose a Customer Success Platform for your organization.

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2022 Digital Transformation Trends in Customer Success

Fill out a few of your details to access the 2022 Digital Transformation Trends in Customer Success report.

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How to Build a Customer Health Score by Lifecycle Stage

Fill out a few of your details to access all four 'How to Build a Customer Health Score by Lifecycle Stage' guides.

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Product-Led Customer Success in 2022

Fill out a few of your details to access the report, Product-Led Customer Success in 2022: Product-Led Growth & Customer Success Automation.

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2021 State of Customer Success in the C-Suite

Fill out a few of your details to access the 2021 State of Customer Success in the C-Suite report.

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Beyond the Binary

Fill out a few of your details to access Beyond the Binary: a guide to enhancing your customer health scoring model.

Videos

Product overviews, customer testimonials, and beyond.

Platform Overview

Vitally Integrations

Feature Spotlights

Vitally Customer Stories

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Customer Success Resources