What’s Better Than Gainsight?
All-in-One Success with Vitally
With Vitally, you can achieve rapid time-to-value, enjoy a user-friendly interface, and leverage robust automation and collaboration tools—all designed to elevate your Customer Success.
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Trusted by leading B2B Customer Success Teams
Vitally vs. Gainsight
Explore the reasons today’s Customer Success Leaders are choosing Vitally over Gainsight.
Faster
Time-to-Value
Vitally offers the fastest time to value on the market. On average, CS teams using Vitally go live within 2 months — half the time of Gainsight implementations.
Easier
Automation
Streamline your Customer Success organization with powerful and easy-to-use automation. Assign customers, create projects, close tasks, and so much more.
Flexibility
Design focused Hubs to tailor your Customer Success Platform to the specific needs of your Customer Success team and outcomes.
Your Tech Stack Thrives in Vitally
Use our plug-and-play integrations to easily sync and update data over time without the need for ongoing developer resources.
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Did You Know: You can quickly map new integrations and have them sync immediately in Vitally!
“Where I had eight Gainsight admins previously, I’m doing the same types of Customer Success motions with just one admin in Vitally today.”
5 Reasons Teams Choose Vitally
There’s a lot to like with Vitally. Here are a few highlights in how we stack up with Gainsight.
Automation
Get More Done — A Lot More
Vitally’s Playbook automation builder can be built off of 7 different triggers and deliver outcomes with 13 actions. With powerful branching, teams can handle CSM assignment, project creation, email delivery, task completion, and much more from a single Playbook.
Gainsight
Gainsight splits automation across two systems (Rules Engine and Journey Orchestrator), making it challenging for users to implement, test, and manage automations at scale.
Hubs
Organize Your Work & Data
Vitally is the only Customer Success Platform that offers dedicated Hubs for organizing all your work and data. Create Hubs for onboarding, renewals, or just your day-to-day!
Gainsight
Gainsight's custom navigation experience is restricted to dashboard widgets, providing a less tailored experience for users. In addition, this feature is only available for Full License Gainsight users, whereas Hubs is available for all Vitally users.
Dashboards
Easily Build Custom Reports
Any user in Vitally can create custom Dashboards to track and visualize revenue, team performance, customer activity, and much more. Teams can report on real-time insights and build new reports on-the-fly when needed.
Gainsight
Gainsight requires a full-time administrator or an outside consultant to build custom reports, creating bottlenecks and making the process much more time-consuming for teams.
Views
Visualize Data Your Way
Vitally is flexible with what you can do with your data. There are many data visualizations, such as Tables, Kanban Boards, Dashboards, Collaborative Documents, Task-based Projects, and Account 360s to choose from.
Gainsight
Gainsight appears to offer only Table and Dashboard style views available for customization by users.
Workflows
Document & Execute Team Strategies
With Vitally, create a repository of team processes, workflows, and strategies that reside on the same platform where your customer data lives. This allows teams to use data to inform decisions and to fully manage projects and strategic goals.
Gainsight
Gainsight doesn’t provide tools for managing your internal processes, workflows, and strategies. Instead, these happen outside of the platform and disconnect from your customer data.
There’s Even More to Vitally That CS Teams Love
Custom Surveys
Vitally offers a built-in tool for sending rich customized surveys to gather customer feedback for CSAT, NPS, and much more.
Goals
Create dynamic Goals to track and measure the success of your desired outcomes (e.g., onboarding duration, trial conversions, customer goals, etc.).
Observer Seats
Take advantage of unlimited Observer Seats across all Vitally plans. With Gainsight, you may need to purchase additional Viewer Licenses.
Automation
Come up with an idea for a Playbook Automation, run a test, and execute it in minutes.
Boards
Use Vitally’s kanban-style Boards for managing and organizing tasks, opportunities, and more.
Success Metrics
Easily create custom metrics and calculations all within Vitally. No need to tap into support from technical resources.
Don’t Just Take Our Word for It
G2 customers have repeatedly ranked Vitally #1 in Best Results for Fastest Time to ROI and Fastest Time to Go Live.
Time to Estimated ROI
Time to Go Live
Ready to Scale Customer Success?
Take a live look at Vitally's Customer Success Platform to learn how your data can help your teams and customers achieve greater success.
