Bridging Real-Time Visibility of CSAT to Customer Success

Do you ever struggle to quantify the impact customer satisfaction has on your business? You’re not alone!

Vitally and Simplesat partnered to host a 45-min virtual discussion around tools and processes to optimize customer feedback and scale growth.

In this discussion, Vitally’s Customer Support Manager, Laura Bedoya, and Simplesat’s Product Expert, Hannah Logan, dove deep into bridging the gaps between CSAT and customer feedback for today’s Customer Success team.

Our expert panelists shared the unique features of this Vitally integration and the benefits of using these two tools together, including:

• Optimizing customer feedback
• Creating a strong partnership between Technical Support & Customer Success teams
• Enabling Product-Led Growth (PLG)