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Scale or Fail: Creating Customer Health Scores That Go Beyond the Binary
Tuesday
,
Dec 13
at
1:00 pm
ET

Scale or Fail: Creating Customer Health Scores That Go Beyond the Binary

All Health Scores are not created equal. Take your customer Health Scores from static to dynamic.

Vitally—the modern Customer Success Platform—brings together a panel of Customer Success leaders to discuss how organizations can enhance their Health Scoring models by making the most out of their customer data, getting specific with segmentation, building outside-of-the-box health score equations, and beyond. 

Our panelists cover:

  • Different Health Scoring models for different lifecycle stages
  • Considerations for dynamic Health Score equations
  • How to think about Health Scoring for different customer segments
  • The customer data that has the highest impact on customer health & how to quantify qualitative data
  • Answers to your questions!

Speakers

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