Protecting Your Data, Inside and Out.

Customer Success is built on trust. At Vitally, your trust in us starts with your security and privacy.

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SOC 2 Compliance

Certified to responsibily secure, monitor, and process your data.

GDPR Compliance

Certified to protect and secure data for privacy in the EU.

Amazon Web Services

Industry-leading cloud storage and security.
To view the operating status of the Vitally platform, click here.

SaaS leaders trust Vitally to future-proof their Customer Success

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Security and Compliance

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Product Security

Single Sign-on (SSO)
Vitally customers can add organizational-level security to ensure authorized access to the platform.
Role-Based Access
Admins can assign permission levels to manage who has access to settings and data in the Vitally platform.
Password Storage & Encryption
Users are required to create complex passwords while all credentials are salted, hashed, and encrypted-at-rest (bcrypt).

Network Security

Data Encryption
All data at rest is encrypted with AES-256 while data in-transit is protected over TLS encryption.
Data Hosting
Vitally uses AWS data centers for hosting services and data in the United States (us-east-1).
Penentration Testing
Vitally contracts 3rd party security organizations to perform annual pentesting on our platform.
Incident Response
Vitally is committed to providing best-in-class product experiences with our engineering team on-call to respond to any incidents.

Compliance

SOC 2
Vitally has been tested and audited for SOC 2 (Type 1) compliance. For a copy of Vitally’s SOC 2 report, contact privacy@vitally.io.
General Data Protection Regulation (GDPR)
Vitally provides resources and tools for customers to maintain GDPR compliance. Learn more here.
PCI Obligation
All payments are processed through Stripe, our third-party partner. To learn more about Stripe’s security and PCI compliance measures, visit: stripe.com/docs/security

Get in touch

For any questions or to report a possible vulnerability, please contact security@vitally.io

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