Webinars & Events

Join our team and thought-leaders across Customer Success to gain insights and best practices.

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How to Build a Customer Success Process from the Ground UpHow to Build a Customer Success Process from the Ground Up
On-Demand
Wed
,
Feb 21
at
10:00 am
PST

How to Build a Customer Success Process from the Ground Up

Are you an early-stage Customer Success leader navigating the challenges of scaling? Join seasoned experts for FreightWise, Vitally, and beyond who have successfully built and implemented CS processes.

Register →Register →Watch the Recording →
Mastering the Art of Customer Retention: Tactics for CS Success in 2024Mastering the Art of Customer Retention: Tactics for CS Success in 2024
On-Demand
Thu
,
Dec 7
at
1:00 pm
ET

Mastering the Art of Customer Retention: Tactics for CS Success in 2024

Join us for an engaging virtual conversation with Customer Success leaders from Vitally, Banzai, and Women in Customer Success as we delve into the crucial strategies for effective customer retention in 2024.

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Improving Product Adoption Through an Omnichannel Customer Education StrategyImproving Product Adoption Through an Omnichannel Customer Education Strategy
On-Demand
Wed
,
Dec 13
at
12:00 pm
ET

Improving Product Adoption Through an Omnichannel Customer Education Strategy

Join Product, Marketing, and Customer Success Leaders from Vitally, Chameleon and Navattic in this exciting webinar on driving customer education.

Register →Register →Watch the Recording →
Aligning Finance & Customer Success Teams: Keeping Your Eye on the MarginAligning Finance & Customer Success Teams: Keeping Your Eye on the Margin
On-Demand
Mon
,
Nov 20
at
12:00 pm
ET

Aligning Finance & Customer Success Teams: Keeping Your Eye on the Margin

Join Finance and Revenue leaders from Vitally and Help Scout as they discuss the aligning Finance and Customer Success teams!

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Re-Inventing the (Fly)wheel: Building a Customer Advocacy Program That Benefits Your Customers & CSMsRe-Inventing the (Fly)wheel: Building a Customer Advocacy Program That Benefits Your Customers & CSMs
On-Demand
Thu
,
Oct 5
at
12:00 pm
ET

Re-Inventing the (Fly)wheel: Building a Customer Advocacy Program That Benefits Your Customers & CSMs

Join Industry experts from Vitally, PeopleGrove, and Lantern as they explore various topics related to customer advocacy programs!

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How Customer Success Organizations of Any Size Can Support Enterprise CustomersHow Customer Success Organizations of Any Size Can Support Enterprise Customers
On-Demand
,
at
PT

How Customer Success Organizations of Any Size Can Support Enterprise Customers

Join us for an insightful fireside chat that delves into the intricacies of supporting enterprise customers within customer success organizations, regardless of their size.

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Mastering Customer Success: Lessons from Industry TrailblazersMastering Customer Success: Lessons from Industry Trailblazers
On-Demand
Tue
,
Sep 12
at
12:00 pm
ET

Mastering Customer Success: Lessons from Industry Trailblazers

We're bringing together a panel of accomplished female leaders who have paved the way in the Customer Success realm, and we're inviting you to join in on the convo on Tuesday, September 12th! From pivotal moments that revolutionized CS practices to insights on the latest trends shaping the future of CS, we'd love to invite you to a transformative session to gain insider perspectives on strategies that'll set you apart and make a mark in the evolving CS landscape.

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Opps for Ops: Harnessing the Full Potential of Your Customer Success Tech-StackOpps for Ops: Harnessing the Full Potential of Your Customer Success Tech-Stack
On-Demand
Wed
,
Aug 9
at
1:00 pm
ET

Opps for Ops: Harnessing the Full Potential of Your Customer Success Tech-Stack

In today's rapidly evolving business landscape, delivering exceptional customer experiences has become the cornerstone of sustainable growth and success. Customer Success teams are at the forefront of driving customer satisfaction, retention, and expansion. To meet the demands of this critical role, Customer Success leaders are constantly seeking ways to optimize and leverage the full potential of their Customer Success tech-stack.

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From Implementation to Success: Proven Strategies for Cultivating Long-Term AdoptionFrom Implementation to Success: Proven Strategies for Cultivating Long-Term Adoption
On-Demand
,
at
ET

From Implementation to Success: Proven Strategies for Cultivating Long-Term Adoption

CS teams must navigate complex implementation processes, varying customer requirements, and time constraints while ensuring that customers are set up for success from the start. Do you want to create a seamless and unforgettable client journey?

Register →Register →Watch the Recording →
How to Measure Customer Education’s Impact on Retention How to Measure Customer Education’s Impact on Retention
On-Demand
Tue
,
Jul 18
at
1:00 pm
ET

How to Measure Customer Education’s Impact on Retention

Customer education can be a powerful initiative for scaling your Customer Success organization while strengthening overall retention rates. This webinar brought together Customer Success and education leaders from Vitally, WorkRamp, and Productboard to share their insights on the impact of customer education on retention, and its pivotal role in scaling and ensuring your customers get the most value out of what they need to succeed.

Register →Register →Watch the Recording →
Leveraging the Power of AI to Transform Customer SuccessLeveraging the Power of AI to Transform Customer Success
On-Demand
Wed
,
Jun 28
at
2:30 pm
ET

Leveraging the Power of AI to Transform Customer Success

Do you wonder why A.I. is today's hottest trend? You're not alone. From ChatGPT to breaking down the future of A.I., get an in-depth analysis of how Artificial Intelligence (A.I.) is revolutionizing organizations and transforming how Customer Success teams drive and scale productivity. Mickey Powell, Co-founder and Head of GTM at UpdateAI, a ChatGPT-powered tool that automates call notes and insights for Customer Success teams, as well as Jamie Davidson, Co-founder and CEO at Vitally, and Jeff Chase, Director of Product Marketing at Vitally, discuss the basics of A.I., demystifying the buzzwords and jargon surrounding

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Bridging Real-Time Visibility of CSAT to Customer SuccessBridging Real-Time Visibility of CSAT to Customer Success
On-Demand
Tue
,
May 23
at
11:00 am
ET

Bridging Real-Time Visibility of CSAT to Customer Success

Do you ever struggle to quantify the impact customer satisfaction has on your business? You’re not alone! Vitally and Simplesat partnered to host a 45-min virtual discussion around tools and processes to optimize customer feedback and scale growth.

Register →Register →Watch the Recording →
Customer Success Festival Amsterdam presented by Customer Success CollectiveCustomer Success Festival Amsterdam presented by Customer Success Collective
On-Demand
Wed
,
May 10
at
9:00 am
CET

Customer Success Festival Amsterdam presented by Customer Success Collective

When you attend the Customer Success Festival, you can expect a jam-packed two days filled with networking opportunities and knowledge sharing. Whether you’ve got a problem concerning onboarding, churn mitigation, or renewals, rest assured, you’ll leave our two-day festival rejuvenated and return to work to apply your findings in brand-new strategies.

Register →Register →Watch the Recording →
How To Start Your Customer Success Organization ft. RecastSuccessHow To Start Your Customer Success Organization ft. RecastSuccess
On-Demand
Tue
,
May 9
at
1:00 pm
ET

How To Start Your Customer Success Organization ft. RecastSuccess

Building a successful Customer Success organization requires more than just a plan; do you have the leadership and tools to lay a strong foundation?

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How to Operationalize Customer Feedback, Sentiment, and Advocacy ft. SimplesatHow to Operationalize Customer Feedback, Sentiment, and Advocacy ft. Simplesat
On-Demand
Tue
,
Apr 11
at
11:00 am
ET

How to Operationalize Customer Feedback, Sentiment, and Advocacy ft. Simplesat

Established customer relationships are worth the effort — greater engagement, a deeper understanding of the customer, and increased loyalty for long-term success.

Register →Register →Watch the Recording →
First-Look Product Webinar: See the Future of Customer Success ProductivityFirst-Look Product Webinar: See the Future of Customer Success Productivity
On-Demand
Wed
,
Mar 8
at
1:00 pm
ET

First-Look Product Webinar: See the Future of Customer Success Productivity

Join Vitally CEO and co-founder, Jamie Davidson, and Vitally Founding Product Manager, Renee Kenny, for an exclusive first-hand look at what is coming next for Vitally.

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Scale or Fail: Unlock a Winning Support & Success PartnershipScale or Fail: Unlock a Winning Support & Success Partnership
On-Demand
Tue
,
Mar 28
at
1:00 pm
ET

Scale or Fail: Unlock a Winning Support & Success Partnership

How Support can find Success, and Success can provide Support.‍ Vitally—the modern Customer Success Platform— brings together a panel of experts from Vitally, Mattermost, and beyond to discuss best practices for creating useful self-service solutions for their customers, enabling collaboration between these teams, and delivering value throughout the customer experience.

Register →Register →Watch the Recording →
Scale or Fail:  How To Build a  Non-Traditional  Customer Success TeamScale or Fail:  How To Build a  Non-Traditional  Customer Success Team
On-Demand
,
at
ET

Scale or Fail: How To Build a Non-Traditional Customer Success Team

If your customers represent all industries and walks of life, your company should reflect that—starting with the team on the frontline.‍

Register →Register →Watch the Recording →

Join the Vitally Supper Club!

Join Vitally and other esteemed CS Leaders for evenings of mingling and networking.

Boost Your Customer Success Productivity Now

Sign up for a quick demo to see what Vitally can do to your improve your Customer Success organization.