Customer Success Expert Directory | Vitally Success Network

Jan Young

Founder & CEO

JanYoungCX, CxXchange, StepUpXchange

Contributed to:

Report: How Will the Role of CS Evolve Over the Next Few Years?

Jarvis Harris

Head of Global Customer Success & Renewals

Xactly Corp

Contributed to:

Webinar: How To Start Your Customer Success Organization

Jasmine Reynolds

Flow Customer Success Manager

Pluralsight

Contributed to:

Report: How Will the Role of CS Evolve Over the Next Few Years?

Jason Noble

Vice President of Customer Solutions

PayComplete

Contributed to:

Video: One Vital Question #8: How to Improve Cross-Functional Collaboration

Jean Chapin

Former Sr Director, Customer Experience

Malwarebytes

Contributed to:

Video: One Vital Question #9: Retention Strategies That Not Enough CS Teams Use

Jean-Pierre Frost

Customer Success Associate, Scaled

Posit

Contributed to:

Video: One Vital Question #15: Which Software Tool Is the Most Valuable to Your Work?

Jeff Heckler

Director of Customer Success Solutions

MarketSource Inc.

Contributed to:

Video: One Vital Question #1: How to Create a More Productive CS Team

Jenelle Friday

Founder

LionHeartCS

Contributed to:

Blog Post: How to Become a Customer Success Thought Leader
Report: How Will the Role of CS Evolve Over the Next Few Years?

Jim Gonzales

Former Senior Customer Success Manager

LawVu

Contributed to:

Blog Post: How to Upskill as a CSM: 6 Pro Tips for Surviving the Current Job Market

Jobi John

Team Lead for Customer Operations & Innovation

CampusESP

Contributed to:

Report: The 2025 Customer Success Confidence Index

Joe Di Grande

Founder

Joe Does Tech Touch

Contributed to:

Blog Post: 3 Customer Success Touchpoints You Should Be Automating
Video: One Vital Question #12: What’s Your Most Unpopular CS Opinion?
Video: One Vital Question #13: What Scaled CS Tactic Has Helped You Do More With Less?

Joe Peters

Global Head of Customer Success

Duco

Contributed to:

Blueprint: Duco’s EBR Note Template
Blueprint: Duco’s Executive Business Review (EBR) Project
Webinar: Scale or Fail: Sales & Customer Success Collaboration

John Henwood

Head of Customer Success

Pocus

Contributed to:

Blog Post: What I Learned By Scaling a Customer Success Org 10X in One Year
Case Study: Productboard Reduces Gross Churn by 50% in 1 Year with Vitally

Jolyn Isabelo

Director Customer Success, Asia

Sinch

Contributed to:

Video: One Vital Question #17: How to Foster a Customer-Centric Company Culture

Kari Ardalan

VP of Customer Experience & Strategic Programs

Atlassian

Contributed to:

Video: One Vital Question #17: How to Foster a Customer-Centric Company Culture

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Jan Young

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Jarvis Harris

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Jasmine Reynolds

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Jason Noble

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Jean Chapin

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Jean-Pierre Frost

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Jeff Heckler

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Jenelle Friday

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Jim Gonzales

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Jobi John

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Joe Di Grande

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Joe Peters

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John Henwood

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Jolyn Isabelo

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Kari Ardalan

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