Who is Rinsed?

Rinsed unlocks customer insights and enhances team collaboration with Vitally.

Customer Success Manager, Rinsed
Henry Simon
“We’re the CRM for car washes, but we need the CRM for Customer Success.”

July 2022

Started with Vitally


Users in Vitally


Customers powered by Rinsed

Vitally Integrations Used


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Rinsed unlocks customer insights and enhances team collaboration with Vitally.

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Who is Rinsed?

Henry Simon

Rinsed is a leading provider of customer relationship management (CRM) software specifically designed for the car wash industry. Their innovative platform helps over 1,600 car wash owners and operators effectively manage and grow their memberships. With their user-friendly CRM solutions, Rinsed empowers car wash businesses to streamline operations, strengthen customer relationships, and drive long-term success.

Favorite Features


Dashboards allow you to create and arrange advanced reports based on all of your customer data and activity objects in Vitally.


Indicators are automated alerts that detect significant opportunity or risk states customers may transition into during their lifetime with your product.


Create, manage, and track your customer projects e.g. a collection of tasks aimed to help a customer reach some goal. Projects provide you with a wealth of project management features so that you can confidently and collaboratively manage your customer work throughout the customer lifecycle.


Growing suite of plug-and-play integrations can be used to unify your disparate customer datasets into Vitally.

Customer Health Scores

Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.


Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.

Boost Your Customer Success Productivity Now

Schedule a personalized demo today to see how Vitally can help your Customer Success organization operate with more efficiency, improve NRR, deliver best-in-class customer experiences, and get more work done.