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Future of Customer Success Blog

Discover the Customer Success resources you need to supercharge your book of business.

Helping Customers Achieve Value: The Role of Customer Success Managers

Blog

Read this blog to see why CSMs must proactively create value for their customers to help them achieve business outcomes.

Shane Ketterman
March 24, 2023
5 min

Uncover the Benefits of NPS for Your Customer Success Organization

Blog

Unlock the power of NPS to drive business growth and unlock actionable insights into customer satisfaction.

Arvind Mehrotra
March 17, 2023
4 min

Webinar Recap: How To Build a Non-Traditional Customer Success Team

Blog

Learn the importance of taking a non-traditional approach to Customer Success hiring & tips for those hoping to break into the CS industry from expert panelists.

Haley Teeples
March 10, 2023
9 min

Introducing Doc Automation: Seamlessly Create and Assign Docs at Scale

Blog

Enable collaboration with the latest improvements to Vitally’s automation tools. Learn how you can create and assign Docs at scale using Playbook automation!

Mary Lim
March 8, 2023
4 min

Redefining Your Ideal Customer: Why You May Be Misinterpreting Their Needs

Blog

You may be misunderstanding the needs of your ideal customer. Explore how a changing market impacts customer needs and how to become a customer-centric company.

Daniel Wolkowitz
March 2, 2023
6 min

The Future of Vitally and Customer Success Productivity

Vitally Updates

Vitally has raised a $30M Series B to transform Customer Success productivity. Hear from Vitally CEO and co-founder Jamie Davidson on his vision for what comes next.

Jamie Davidson
February 22, 2023
4 min

How to Break into the Customer Success Industry

Blog

Landing your first role in customer success can be tough, but this article has advice to make it doable. Check out the tips and tricks that have helped many!

Chad Horenfeldt
February 10, 2023
7 min

lmpactful Trends in the Customer Success Industry

Blog

Explore some of the most impactful trends in the Customer Success industry. From AI to communication styles, these trends are sure to have a big impact on your organization.

Jakub Płonka
February 3, 2023
7 min

Webinar Recap: Building Out a Compelling Commission Structure for Post-Sales Teams

Blog

Learn how to create a commission structure that will motivate your post-sales team and keep them driving towards success.

Haley Teeples
January 27, 2023
8 min

Personalize Automation to Your Business Needs with Custom Objects

Vitally Updates

With Custom Objects, teams personalize and enhance their Vitally experience with information that is important to them. Today, we're excited to share an update that enables automated, real-time activities using Custom Object data in Vitally's Playbook automation tool.

Mary Lim
January 24, 2023
5 min
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