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The First Five Customer Success Hires at 15 B2B SaaS Companies: An Up-Close Look
For CS Leadership

The First Five Customer Success Hires at 15 B2B SaaS Companies: An Up-Close Look

What are the first roles you should hire for when you're building out a CS function? Use this data to inspire and inform your CS hiring decisions in 2024 and beyond.

Olivia Adkison
Olivia Adkison
February 23, 2024
How to Improve Customer Lifetime Value (CLTV) in Customer Success
For CS Managers

How to Improve Customer Lifetime Value (CLTV) in Customer Success

Improving your Customer Lifetime Value requires a mix of personal touch with proactive insights from your CSP. In this guide, we cover four methods of making progress on your CLTV.

Devin Pickell
Devin Pickell
February 12, 2024
A Customer Success Glossary: 20 Terms CS Professionals Need to Know
Customer Success

A Customer Success Glossary: 20 Terms CS Professionals Need to Know

These must-know terms and acronyms will help you better communicate with customers, sound super savvy in front of your teammates, and most importantly, hit your revenue goals.

Colleen Kelly
Colleen Kelly
February 1, 2024
Track and Manage Issues with the Vitally Jira Integration
Vitally Updates

Track and Manage Issues with the Vitally Jira Integration

We’re excited to announce the launch of our native Jira integration that seamlessly tracks and manages Jira issues inside Vitally.

Rachel Sheldon
Rachel Sheldon
January 31, 2024
Vitally (Once Again) Ranked #1 in Best Results by G2
Vitally Updates

Vitally (Once Again) Ranked #1 in Best Results by G2

For the third straight quarter, Vitally has been named G2's #1 Customer Success Platform for Best Results (Winter 2024), including Time to Estimated ROI and Time to Go Live.

Jeff Chase
Jeff Chase
January 30, 2024
Beyond Salaries: Decoding Commission Structures for Customer Success Managers
For CS Managers

Beyond Salaries: Decoding Commission Structures for Customer Success Managers

We break down the different kinds of CSM compensation packages, what they consist of, and how to negotiate for the right comp package as a CS professional.

Maria Waida
Maria Waida
January 26, 2024
Are Customer Success Certifications Worth It? Breaking Down the Career Benefits and Best Options
For CS Managers

Are Customer Success Certifications Worth It? Breaking Down the Career Benefits and Best Options

Do CS certifications still matter? And what do hiring managers really think about them? Here's how to approach CS certifications at all levels of your career.

Maria Waida
Maria Waida
January 18, 2024
5 of the Best Customer Success Platforms for SaaS Companies
For CS Leadership

5 of the Best Customer Success Platforms for SaaS Companies

SaaS companies know tech and love buying it. This roundup shines some light on a few popular SaaS CSPs, and how they fit the needs of tech-forward CS teams.

Olivia Adkison
Olivia Adkison
January 11, 2024
How Should Customer Success Teams Use AI Tools?
For CS Leadership

How Should Customer Success Teams Use AI Tools?

Let’s look at the most exciting AI use-cases we’ve seen for Customer Success, plus two instances where you should *never* deploy this technology. 

Faith Uzuegbu
Faith Uzuegbu
January 9, 2024
Defining the CSM Role: What Should Customer Success Managers Really Be Responsible For?
For CS Managers

Defining the CSM Role: What Should Customer Success Managers Really Be Responsible For?

Could you define a Customer Success Manager's job in one sentence? With the help of a few veteran CSMs, we'd like to offer a new definition of the role.

Laura Bedoya
Laura Bedoya
December 27, 2023
What Should the Relationship Between Customer Success and Product Look Like?
For CS Leadership

What Should the Relationship Between Customer Success and Product Look Like?

With help from Customer Success and Product leaders, we've collected five key aspects of successful CS/Product collaborations plus the steps you can take to achieve near-perfect harmony.

Maria Waida
Maria Waida
December 20, 2023
The Vitally Guide to Customer Implementation (With Expert Insights)
For CS Managers

The Vitally Guide to Customer Implementation (With Expert Insights)

A solid customer implementation process helps your company kick off long-term relationships on the right foot. Here's how to manage implementation as effectively as possible.

Ryan LaFlamme
Ryan LaFlamme
December 15, 2023
The 11 Best Customer Success Conferences of 2024
For CS Leadership

The 11 Best Customer Success Conferences of 2024

One of the best ways to go from good to great in your Customer Success role is to attend CS conferences. Here are the ones we’re keeping an eye on in 2024. 

Olivia Adkison
Olivia Adkison
December 6, 2023
The Perfect Playbook For First-Time Customer Success Managers
For CS Managers

The Perfect Playbook For First-Time Customer Success Managers

Taking on a customer-facing role for the first time? This expert playbook collects our best advice on how to prepare for the unique challenges of a new CSM role.

Faith Uzuegbu
Faith Uzuegbu
December 5, 2023
We Asked CSMs: Which Parts of the Job Would You Automate If You Could?
For CS Managers

We Asked CSMs: Which Parts of the Job Would You Automate If You Could?

With time at such a premium for CSMs, eliminating low impact tasks can have a big impact on productivity. Here's what's on their automation wish-list.

Ben Goldstein
Ben Goldstein
December 1, 2023
What’s Scaled Customer Success and Why Does It Matter?
For CS Leadership

What’s Scaled Customer Success and Why Does It Matter?

We dig into what scaled CS is, share some common misconceptions about it, and offer a couple of proven scaled CS programs you can explore for your team.

Olivia Adkison
Olivia Adkison
November 28, 2023
What’s Time to Value (TTV) and How Do You Calculate It?
For CS Managers

What’s Time to Value (TTV) and How Do You Calculate It?

Value from your product is what keeps customers coming back for more. We’ll show you how to calculate and shorten your time-to-value (TTV) in this guide.

Devin Pickell
Devin Pickell
November 20, 2023
10 Customer Success Playbooks for Client Management
For CS Managers

10 Customer Success Playbooks for Client Management

From customer updates to renewal workflows, this roundup of Customer Success playbooks and best practices will take some of the stress out of your client management efforts.

Ryan LaFlamme
Ryan LaFlamme
November 17, 2023

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