Customer-Centric Pricing Built for Scale

Pricing plans are built to scale and cater to the needs of our customers while providing complete access to our Customer Success Platform.

Pricing Tiers:

Tech-Touch

Built for one-to-many & Product-Led Growth Customer Success teams.

Hybrid-Touch

Built for handling mixed models and scaling Customer Success teams.

High-Touch

Built for teams executing white glove, 1-1 Customer Success.

“We’re the CRM for car washes, but we need the CRM for Customer Success.”

Henry Simon

“What makes Vitally different is how you can parse all that data. The views are so powerful, [telling] me everything I need to know in one single click.”

Star Hofer

"Our team now really works solely out of Vitally. Instead of being in our inbox all day, we're able to be proactive."

Hope Supernic

“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”

Nick Raushenbush

"The platform is fun to play with, it's very self-service and very quick to onboard. The ease of use sets Vitally apart."

Azelie Pouliot

“We wanted to try out a new [Customer Success Platform], some new player on the block who could give us an edge. [The platform] that fit our culture and our needs the best was Vitally.”

Nikolas Artadi

“We’re the CRM for car washes, but we need the CRM for Customer Success.”

Henry Simon

“What makes Vitally different is how you can parse all that data. The views are so powerful, [telling] me everything I need to know in one single click.”

Star Hofer

"Our team now really works solely out of Vitally. Instead of being in our inbox all day, we're able to be proactive."

Hope Supernic

“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”

Nick Raushenbush

"The platform is fun to play with, it's very self-service and very quick to onboard. The ease of use sets Vitally apart."

Azelie Pouliot

“We wanted to try out a new [Customer Success Platform], some new player on the block who could give us an edge. [The platform] that fit our culture and our needs the best was Vitally.”

Nikolas Artadi

What's Included with Vitally

Vitally Core Features

Liked what you saw in our demo? Good—you get it all so you can work without limitations.

Unlimited Observer Seats

Vitally isn't just for Customer Success. Invite your entire team to increase visibility and collaboration.

Data Warehouse Integrations

Data Warehouses aren't just for the enterprise. Bring in your data wherever you keep it.

Unlimited Docs

Create all the Docs you need to streamline collaboration between your team and customers.

Unlimited Workflow Automations

When we say you can automate everything, we mean everything.

Single Sign-on (SSO)

Security shouldn't be an upgrade. Ensure platform access is secure from the get-go.

See our Features in Action and Get a Demo Today

FAQ

What is Tech-Touch Customer Success?
Tech-Touch Customer Success, often referred to as Low-Touch, is a model of Customer Success for driving one-to-many customer interactions. This model of Customer Success is common with businesses that operate a Product-Led Growth (PLG) strategy, where there are a high number of customers to the number of Customer Success Managers.
What is High-Touch Customer Success?
Unlike Tech-Touch Customer Success, a High-Touch Customer Success model is built around providing one-to-one customer experiences. In this model, Customer Success teams dedicate their time towards working closely with their customers, ensuring they’re provided with white-glove experiences from onboarding, quarterly reviews, and renewal.
What is Hybrid-Touch Customer Success?
If your Customer Success team operates with a mix of a Low and High-Touch model, you may best be suited for a Hybrid-Touch approach to CS. Sometimes called Mid-Touch Customer Success, this CS motion is for teams that need to balance their needs and resources to deliver High-Touch experiences to a subset of customers, while also providing Low-Touch experiences to another set of customers.
Does Vitally offer discounts to startup program customers?
Through Vitally’s Startup Partner Program, we offer special discounts to startups with < 15 employees and < $3M in funding. To learn more about this program, as well as what makes your team eligible, visit our Startup Program page.
Please fill out the form

Let's Talk Pricing.

Interested in learning more about Vitally? Book time with one of our Customer Success experts to get a walkthrough of our platform, discuss pricing, and share how we can help you and your team through scaling growth.