Customer-Centric Pricing

Tech-Touch Customer Success, often referred to as Low-Touch, is a model of Customer Success for driving one-to-many customer interactions. This model of Customer Success is common with businesses that operate a Product-Led Growth (PLG) strategy, where there are a high number of customers to the number of Customer Success Managers.

Unlike Tech-Touch Customer Success, a High-Touch Customer Success model is built around providing one-to-one customer experiences. In this model, Customer Success teams dedicate their time towards working closely with their customers, ensuring they’re provided with white-glove experiences from onboarding, quarterly reviews, and renewal.

If your Customer Success team operates with a mix of a Low and High-Touch model, you may best be suited for a Hybrid-Touch approach to CS. Sometimes called Mid-Touch Customer Success, this CS motion is for teams that need to balance their needs and resources to deliver High-Touch experiences to a subset of customers, while also providing Low-Touch experiences to another set of customers.

Through Vitally’s Startup Partner Program, we offer special discounts to startups with < 15 employees and < $3M in funding. To learn more about this program, as well as what makes your team eligible, visit our Startup Program page.