Vitally Pricing Plans
Our pricing plans are tailored to scale for your Customer Success motion.
Built for one-to-many & Product-Led Growth (PLG) Customer Success
Built for handling mixed models of Customer Success
Built for executing white glove 1-to-1 Customer Success
Need help finding the right plan for your CS team? Talk to an expert.
Setting You Up For (Customer) Success
All Vitally plans include a dedicated Implementation specialist and Customer Success Manager.
Frequently Asked Questions
What is Tech-Touch Customer Success?
Tech-Touch Customer Success, often referred to as Low-Touch, is a model of Customer Success for driving one-to-many customer interactions. This model of Customer Success is common with businesses that operate a Product-Led Growth (PLG) strategy, where there are a high number of customers to the number of Customer Success Managers.
What is High-Touch Customer Success?
Unlike Tech-Touch Customer Success, a High-Touch Customer Success model is built around providing one-to-one customer experiences. In this model, Customer Success teams dedicate their time towards working closely with their customers, ensuring they’re provided with white-glove experiences from onboarding, quarterly reviews, and renewal.
What is Hybrid-Touch Customer Success?
If your Customer Success team operates with a mix of a Low and High-Touch model, you may best be suited for a Hybrid-Touch approach to CS. Sometimes called Mid-Touch Customer Success, this CS motion is for teams that need to balance their needs and resources to deliver High-Touch experiences to a subset of customers, while also providing Low-Touch experiences to another set of customers.
Does Vitally offer discounts to startup program customers?
Through Vitally’s Startup Partner Program, we offer special discounts to startups with < 25 employees and < $4M in funding. To learn more about this program, as well as what makes your team eligible, visit our Startup Program page.
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