Customer-Centric Pricing

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Hotjar
Prezly
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Gorgias
Zapier
Twilio segment
Service now
Hotjar
Prezly
Close
Productboard
Gorgias
Zapier
Twilio segment
Service now
Hotjar
Prezly
Close
Productboard
Gorgias
Zapier
Twilio segment

Vitally Pricing Plans

Our pricing plans are tailored to scale for your Customer Success motion.

Tech-Touch

Built for one-to-many & Product-Led Growth (PLG) Customer Success

Hybrid-Touch

Built for handling mixed models of Customer Success

High-Touch

Built for executing white glove 1-to-1 Customer Success

Need help finding the right plan for your CS team? Talk to an expert.

All Features.
All Plans.

Vitally Core Features
Unlimited Observer Seats
Single Sign-on (SS0)
Data Warehouse Integrations
Unlimited Playbook Automations

Setting You Up For (Customer) Success

All Vitally plans include a dedicated Implementation specialist and Customer Success Manager.

"We didn't need a data team or operations experts to do lots of integrations. Vitally's integrations are very much plug and play."

John Henwood

VP of Customer Success
Success Story

Frequently Asked Questions

What is Tech-Touch Customer Success?

Tech-Touch Customer Success, often referred to as Low-Touch, is a model of Customer Success for driving one-to-many customer interactions. This model of Customer Success is common with businesses that operate a Product-Led Growth (PLG) strategy, where there are a high number of customers to the number of Customer Success Managers.

What is High-Touch Customer Success?

Unlike Tech-Touch Customer Success, a High-Touch Customer Success model is built around providing one-to-one customer experiences. In this model, Customer Success teams dedicate their time towards working closely with their customers, ensuring they’re provided with white-glove experiences from onboarding, quarterly reviews, and renewal.

What is Hybrid-Touch Customer Success?

If your Customer Success team operates with a mix of a Low and High-Touch model, you may best be suited for a Hybrid-Touch approach to CS. Sometimes called Mid-Touch Customer Success, this CS motion is for teams that need to balance their needs and resources to deliver High-Touch experiences to a subset of customers, while also providing Low-Touch experiences to another set of customers.

Does Vitally offer discounts to startup program customers?

Through Vitally’s Startup Partner Program, we offer special discounts to startups with < 15 employees and < $3M in funding. To learn more about this program, as well as what makes your team eligible, visit our Startup Program page.

Vitally Pricing Inquiry Form

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