How Support can find Success, and Success can provide Support.
Vitally—the modern Customer Success Platform— brings together a panel of experts from Vitally, Mattermost, and beyond to discuss best practices for creating useful self-service solutions for their customers, enabling collaboration between these teams, and delivering value throughout the customer experience.
Our panelists will cover:
- How to effectively create product support processes and escalation paths.
- Best practices for crafting a customer-first support experience.
- Methods on prioritizing and managing support requests
- Tips for building a successful Customer Support and Customer Success partnership.