Expert Directory
Vitally collaborates with a hand-selected group experts, leaders, and visionaries who are changing the way we think about Customer Success. Browse through the list of members below to learn from their cutting-edge insights.
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Karla Kannan
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Contributed to:
Karlie Briggs
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Katie Bugas
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Contributed to:
- Blog Post: How to Use Customer Success Software to Learn More About Your Customers
- Video: One Vital Question #2: Positive Changes That Made a Big Impact
- Video: One Vital Question #8: How to Improve Cross-Functional Collaboration
- Video: One Vital Question #10: What’s the Best Metric for Tracking the Impact of Your CS Team?
- Video: One Vital Question #11: What to Look for When Hiring CSMs
Kelley Turner
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Kellie Lucas
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Kelly McNamee
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Kirk Kappelhoff
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Kristen Gray Psychas
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Contributed to:
- Blog Post: 8 Survey Questions CS Teams Should Ask Their Customers
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Infographic: The First Five Customer Success Hires at 15 B2B SaaS Companies
- Report: The Revenue Mystery: Why Customer Success Leaders Struggle to Prove the Value of CS
- Video: One Vital Question #1: How to Create a More Productive CS Team
- Video: One Vital Question #3: How to Prove Value in a Down Market
- Video: One Vital Question #4: The Secret Sauce for Customer Onboarding
- Webinar: Mastering the Art of Customer Retention: Tactics for CS Success in 2024
Kristin Biddie
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Krystel Leal
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Kurt Uhlir
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Lamar Nava
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Laura Alvarez
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Contributed to:
- Blog Post: The Ultimate Guide to Choosing a Customer Success Platform
- Blueprint: Client Re-engagement Template
Laura Bedoya
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Contributed to:
- Blog Post: Defining the CSM Role: What Should Customer Success Managers Really Be Responsible For?
- Blog Post: How to Improve Collaboration Between Your Customer Success and Support Teams
- Blueprint: Laura's Technical Support Deck for Delivering Personalized Support Experiences
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Webinar: Bridging Real-Time Visibility of CSAT to Customer Success
- Webinar: Scale or Fail: Unlock a Winning Support & Success Partnership
Laura Kightlinger
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Contributed to:
- Report: The Revenue Mystery: Why Customer Success Leaders Struggle to Prove the Value of CS
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Video: One Vital Question #10: What’s the Best Metric for Tracking the Impact of Your CS Team?
- Video: One Vital Question #14: How to Team Up With Other Departments to Expand Accounts
- Video: One Vital Question #18: What’s the Biggest Mistake You Made Early in Your CS Career?
- Webinar: Key Financial Metrics in SaaS & How CS Teams Can Impact Them
