Expert Directory
Vitally collaborates with a hand-selected group experts, leaders, and visionaries who are changing the way we think about Customer Success. Browse through the list of members below to learn from their cutting-edge insights.
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Lauren Axworthy
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Liam Feldstein
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Linnea Olson
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Contributed to:
- Blog Post: What Operations Pros Need to Know About Customer Success Software
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Case Study: How Apollo.io Improves CSM Efficiency & NRR With Vitally
- Infographic: The First Five Customer Success Hires at 15 B2B SaaS Companies
- Webinar: Opps for Ops: Harnessing the Full Potential of Your Customer Success Tech Stack
Lizzy Rosen
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Maggie McCarthy
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Mandi Kurth
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Contributed to:
Mar Mitjavila
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Maranda Dziekonski
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Marija Skobe-Pilley
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Marissa Barcza
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Mark Stagi
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Contributed to:
- Blog Post: We Asked the Experts: Is There a 'Dark Funnel' of Expansion?
- Blueprint: Avoma’s Guide to Successful Renewals
- Infographic: The First Five Customer Success Hires at 15 B2B SaaS Companies
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Report: The 2025 Customer Success Confidence Index
- Video: One Vital Question #5: How to Go From CSM to VP of CS
Mary Migiano
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Mary Poppen
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Contributed to:
- Blog Post: How Should Customer Success Teams Use AI Tools?
- Report: The Revenue Mystery: Why Customer Success Leaders Struggle to Prove the Value of CS
- Video: One Vital Question #8: How to Improve Cross-Functional Collaboration
- Video: One Vital Question #10: What’s the Best Metric for Tracking the Impact of Your CS Team?
Melissa Garcia
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