Meet the Success Network
Vitally’s Success Network is a hand-selected group of Customer Success experts, leaders, and visionaries who are changing the way we think about CS. Discover the sharpest minds in our industry and learn from their cutting-edge insights.
Expert Directory
Browse through the list of Success Network members below to find their most recent appearances in our webinars, videos, Blueprints, and guides.
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Sarah Cunningham-Scharf
Contributed to:
Sarah Steingraber
Contributed to:
- Blog Post: The Vitally Guide to New Customer Onboarding (With Expert Insights)
- Blog Post: B2B Customer Churn Prevention: 8 Tactics That Actually Work
- Blog Post: How To Track The Effectiveness Of Your Customer Success Team
- Blueprint: Success Planning Doc Template
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Webinar: How to Elevate Executive Visibility and Influence in Customer Success
- Webinar: CSM Confidential, Part 2: Helping Direct Reports Navigate Career Growth & Compensation
- Video: 17 Questions on the Future of Customer Success
Steph Townes
Contributed to:
- Blog Post: How Sales Teams Can Use Customer Success Software to Drive Revenue
- Blog Post: What’s Scaled Customer Success and Why Does It Matter?
- Blog Post: The Ultimate Guide to Choosing a Customer Success Platform
- Blueprint: Analyze Multi-Channel Customer Interactions with Steph’s Thena Dashboard
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Webinar: How To Enhance Customer Success With Multichannel Customer Support
- Workshop: How to Build a Personal Hub
Stino Smet
Contributed to:
Sunil Joseph
Contributed to:
Syed Asad
Contributed to:
Taylor Johnston
Contributed to:
- Podcast: Success/ful: Winning Ideas From the World of CS and Beyond (host)
- Workshop: Building the Foundation of Scaled CS
Taylor Pettiford
Contributed to:
Tom Maxwell
Tomas Williams
Tyler Diderich
Contributed to:
- Blog Post: 8 Survey Questions CS Teams Should Ask Their Customers
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Blog Post: How to Use a Pooled CS Structure to Serve a Global Customer Base
- Infographic: The First Five Customer Success Hires at 15 B2B SaaS Companies
- Report: The 2025 Customer Success Confidence Index
- Resource: Workbook for Building Your CS Program free preview and full paid version (use promo code VITALLY for 25% off)
- Video: One Vital Question #1: How to Create a More Productive CS Team
- Video: One Vital Question #4: The Secret Sauce for Customer Onboarding
- Video: One Vital Question #10: What’s the Best Metric for Tracking the Impact of Your CS Team?
- Video: One Vital Question #12: What’s Your Most Unpopular CS Opinion?
Vicki Sorensen
Contributed to:
Virginia D. Bloom
Whitney Priest
Contributed to:
See What’s Happening in the Success Network
Looking for inspiration? From Customer Success strategy and process to ground-level tactics, we have everything you need to become more effective in your role.
Events
Register for our upcoming live webinars featuring expert discussions on the most important topics in CS or watch replays of past events on demand.
Videos
See our Success Network members in action on our YouTube page, featuring bite-sized CS tips and in-depth interviews.
Blueprints
Explore Customer Success best practices and inspiration from today’s thought leaders.
Research
Explore our library of original reports, surveys, and trend analysis and be the smartest CS pro in the room.
Blogs
Learn today's most effective Customer Success practices in our practical guides and how-to articles.
Be a Part of the Success Network
Want to join our network of Customer Success experts and have your contributions promoted to over 100,000+ Vitally followers across email and social media? Fill out the form on the left and we’ll get back to you soon if we think there’s a good fit.
