Customer Success Expert Directory | Vitally Success Network

Rachel Provan

Founder and CEO

Provan Success, LLC

Contributed to:

Video: One Vital Question #1: How to Create a More Productive CS Team
Video: One Vital Question #5: How to Go From CSM to VP of CS
Official Site: ProvanSuccess.com

Randi Tutelman

Chief Customer Officer

Flowcode

Contributed to:

Video: One Vital Question #11: What to Look for When Hiring CSMs

Rathna Kumar

Director of Customer Success & Account Management

Murf AI

Contributed to:

Report: How Will the Role of CS Evolve Over the Next Few Years?
Video: One Vital Question #17: How to Foster a Customer-Centric Company Culture

Rebecca Wilde

Senior Customer Success Manager

Handshake

Contributed to:

Blog Post: 12 Time Management Strategies for Customer Success Professionals
Video: One Vital Question #9: Retention Strategies That Not Enough CS Teams Use

Rob Zambito

Founder & CEO

Success Scaled

Contributed to:

Report: How Will the Role of CS Evolve Over the Next Few Years?
Report: The 2025 Customer Success Confidence Index

Rod Cherkas

CEO and Founder

HelloCCO

Contributed to:

Blog Post: The REACH Framework™: An Expansion Process That Really Works
Report: How Will the Role of CS Evolve Over the Next Few Years?

Roi Kiouri

Head of Customer Success

Perceptual Robotics

Contributed to:

Report: The 2025 Customer Success Confidence Index

Ryan Davidsen

VP of Global Customer Success

ExtraHop

Contributed to:

Report: The 2025 Customer Success Confidence Index

Ryan Johansen

Founder

Stress Less and Get More Done

Contributed to:

Webinar: CSM Confidential, Part 1: How Work Impacts Life for CSMs

Ryan Seams

Head of Customer Success

AssemblyAI

Contributed to:

Blueprint: Resolving NPS Detractors With Mixpanel
Podcast: Success/ful ep. 1: Why Storytelling Is Crucial in Customer Success
Webinar: Scale or Fail: Defining Customer Success' Role in Product-Led Growth

Sabina M. Pons

Managing Director

Growth Molecules

Contributed to:

Video: One Vital Question #17: How to Foster a Customer-Centric Company Culture

Sam Chandler

Director of Customer Success, Commercial

Kustomer

Contributed to:

Webinar: Customer Support’s Role in a Scaled Customer Success Motion

Samantha David

Digital Customer Success Program Manager

monday.com

Contributed to:

Blog Post: Customer Success at Scale: How to Identify and Prioritize Expansion Opportunities

Sara Bochino

VP, Customer Success - Business Banking

U.S. Bank

Contributed to:

Report: How Will the Role of CS Evolve Over the Next Few Years?

Sarah Cunningham-Scharf

Head of Customer Success

Great Question

Contributed to:

Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
Blog Post: How to Build an Effective Account Plan for Customer Success (w/Expert Advice)
Video: 17 Questions on the Future of Customer Success

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Rachel Provan

Contributed to:

Randi Tutelman

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Rathna Kumar

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Rebecca Wilde

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Rob Zambito

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Rod Cherkas

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Roi Kiouri

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Ryan Davidsen

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Ryan Johansen

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Ryan Seams

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Sabina M. Pons

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Sam Chandler

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Samantha David

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Sara Bochino

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Sarah Cunningham-Scharf

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