Productboard reduces gross churn by 50% in 1 year with VitallyLearn more
Productboard is on a mission to help companies like Zendesk, Zoom, HERE Technologies, Vitally, and thousands more, build truly excellent products by helping product managers understand what customers need, prioritize what to build next, and rally everyone around the roadmap.
Growing suite of plug-and-play integrations can be used to unify your disparate customer datasets into Vitally.
Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.
Create, manage, and track your customer projects e.g. a collection of tasks aimed to help a customer reach some goal. Projects provide you with a wealth of project management features so that you can confidently and collaboratively manage your customer work throughout the customer lifecycle.
“If you’re not going to give them all the ammunition they need to actually go ahead and help customers, the whole idea behind a Success team is just moot.”
We're deep diving into this popular data tool to explore what makes it so beloved by Customer Success professionals and discuss best practices for using it in your SaaS company.
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