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Fulcrum
SaaS
High-Touch
Implementation & Onboarding

Fulcrum Uses Vitally AI to Capture Every Detail & Launch Faster

Fulcrum's launch team uses Vitally AI to capture call details, prep for every conversation, and send faster follow-ups — moving customer implementations forward without manual note-taking.

Instruqt
SaaS
CS Manager

Instruqt Used Vitally AI to Unlock Faster Time-to-Value & Scaleable CS

As Instruqt scaled, the team needed a CSP that could meet the needs of their growing customer base. The company turned to Vitally and Vitally AI to accelerate their CS motion.

Triptease
Hospitality
Tech-Touch
VP of CS

Triptease Unified Global CS & Reclaimed 30% of CSM Time With Vitally AI

Triptease, a Hospitality growth platform, used Vitally's AI features to reduce reliance on online travel agencies and their 20% commissions.

Wisestamp
SaaS
Tech-Touch
VP of CS

How WiseStamp Cut Onboarding Time & Improved Upsells with Vitally

WiseStamp transitioned to Vitally's CS platform to overhaul its Customer Success operations and unlock new efficiencies — including a 24% reduction in customer onboarding time.

Navattic
SaaS
Hybrid-Touch
Director of CS

How Navattic Reduced Churn 20% & Onboarded 4x the Users in One Year

Alisa from Navattic shares how Vitally has helped their Customer Success team improve customer health, optimize time-to-value, and reduce churn.

Procurify
Accounting & Finance
Hybrid-Touch
CS Operations

Procurify Switches CSPs to Increase Efficiency & CSM Adoption

Discover how Procurify enhanced efficiency and boosted CSM adoption by switching to Vitally's flexible and user-friendly Customer Success Platform.

Culture Amp
Human Resources
Hybrid-Touch
CS Operations

How Culture Amp Delivers Scaled CS for 6K+ Customers

Explore how Culture Amp leverages Vitally's Customer Success Platform to efficiently deliver Scaled CS for 6k+ customers.

User Interviews
User Research
Tech-Touch
Director of CS

User Interviews Masters Proactive Customer Success

User Interviews masters proactive Customer Success and reduces customer churn by 50% with Vitally

Salesfloor
E-Commerce
High-Touch
Director of CS

Salesfloor’s Enhanced Customer Insight Fuels Actionable Results

Salesfloor's enhanced customer insight with Vitally fuels actionable results

Pleo
Accounting & Finance
Tech-Touch
CS Operations

Pleo Deciphers Their Customer Base with Data-Driven Automation

Pleo deciphers their customer base with Vitally’s data-driven automation

Productboard
Product Management
Hybrid-Touch
Director of CS

Productboard Reduces Gross Churn by 50% in 1 Year with Vitally

Productboard reduced gross churn by 50% in 1 year by automating time-consuming tasks and increasing CSM bandwidth with customer insights from Vitally.

Hubstaff
Human Resources
Hybrid-Touch
VP of CS

Hubstaff Builds Customer Success Right Starting on Day-One with Vitally

Watch how Hubstaff, a workforce management software, leveraged Vitally's automation capabilities to improve Customer Success and expand revenue.

Grata
Data & Intelligence
Hybrid-Touch
Director of CS

Grata Operationalizes Customer Data to Drive GTM Strategy & Develop Institutional Knowledge

Learn how the Grata CS team Increased their Monthly Active Users and Power Users with Vitally Automation.

CompanyCam
Construction
Tech-Touch
Director of CS

CompanyCam Takes the Guesswork Out of Tech-Touch Customer Success

Watch how CompanyCam, a field service management app for contractors, leveraged Vitally's automation capabilities to improve Customer Success.

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