Grata

Grata Increases Monthly Active Users and Power Users with Vitally Automation

Customer Success Director
,
Grata
Domila McFarlane
"Vitally has solved the original problem that we had which was, understanding what our customer engagement is, how we're building our relationships with our customers, tracking who is in charge of particular accounts, and tracking how much they're paying."

May 2021

Started with Vitally

17

Users in Vitally

1,700+

Users powered by Grata

Vitally Integrations Used

Stripe
Intercom
Segment
HubSpot
Salesforce
Clearbit
Slack

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Arrow - northeast

Grata operationalizes customer data to drive GTM strategy & develop institutional customer knowledge with Vitally

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Who is

Grata

?

Domila McFarlane
Customer Success Director @ Grata

Grata is the leading company intelligence engine that enables dealmakers to search, find, qualify, and engage the right customers and companies for their business. Grata provides organizations like OneMedical, Providence Equity, Trilogy, and beyond, with unparalleled information and access that drives the private economy.

Favorite Features

Playbooks

Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.

NPS

Rebuilt for Customer Success. Show NPS surveys to specific accounts, analyze NPS scores across business, and set up alerts for businesses with dissatisfied account owners or low scores.

Dashboards

Dashboards allow you to create and arrange advanced reports based on all of your customer data and activity objects in Vitally.

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