User Interviews

User Interviews masters proactive Customer Success and reduces customer churn by 50% with Vitally.

Director of Customer Success
,
User Interviews
Hope Supernic
"Our team now really works solely out of Vitally. Instead of being in our inbox all day, we're able to be proactive."

July 2020

Started with Vitally

12

Users in Vitally

9,900+

Users powered by User Interviews

Vitally Integrations Used

Gmail
Mixpanel
Salesforce
Stripe
Slack
Zendesk

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User Interviews Masters Proactive Customer Success with Vitally

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Who is

User Interviews

?

Hope Supernic
Director of Customer Success @ User Interviews

User Interviews makes it fast, easy, and affordable for research teams at Adobe, Spotify, Pinterest, Intuit, CNN, Amazon, and beyond, to recruit participants for user research. Organizations can source research participants from User Interviews' audience of over 850,000 quality participants. User Interviews exists to help teams discover user insights, and believe that fast access to quality participants is the key to that discovery.

Favorite Features

Playbooks

Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.

Reporting

Get immediate access to any segment of accounts and any set of customer data belonging to those accounts.

Indicators

Indicators are automated alerts that detect significant opportunity or risk states customers may transition into during their lifetime with your product.

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