Customer Support’s Role in a Scaled Customer Success Motion

Join industry experts from Zendesk and Vitally in a discussion exploring the critical role of customer support within a scaled customer success strategy. We're gathering Customer Success leaders to share insights, best practices, and actionable strategies for integrating customer support with customer success to enhance overall customer experience and satisfaction.

In this comprehensive session, you'll learn:

• The critical differences and synergies between customer support and success.
• Best practices for aligning and collaborating across these functions.
• Strategies for mapping the customer journey to identify key support touch points.
• Techniques for delivering personalized and proactive support.
• The latest trends in leveraging technology, including automation and AI.
• Key metrics and KPIs to measure and improve your support operations.