CS That Scales: When to Hire Your First CSM & Invest in Tools

In this exclusive webinar, brought to you by Vitally, Linnea Olson, and Nina Wilkinson — the Customer Success experts behind ScaleUp CS consulting — where we'll share proven approaches for building Customer Success that scales without losing the human touch. You’ll get practical frameworks and real-world signals to move from reactive support to a repeatable, revenue-driving CS motion anchored in customer outcomes.

We’ll start with a foundational question many teams face: How do you know it’s time to hire your first CSM — and when does it make sense to invest in CS tools? You’ll walk away with clear decision criteria, common pitfalls to avoid, and next steps you can put into action immediately.