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Future of Customer Success Blog

Discover the Customer Success resources you need to supercharge your book of business.

How to Build a PLG-Driven Customer Success Team

Blog

As your company grows, it becomes increasingly important to have a well-oiled customer success team in place. Learn how to build a product-led growth (PLG) driven customer success team that will scale with your business.

Adam Gosciniak
January 13, 2023
8 min

Using ChatGPT for Improving Customer Success Productivity

For Customer Success Leadership

Explore how AI language models can help Customer Success teams become more productive with their work.

Jeff Chase
January 9, 2023

Tangible & Intangible Skills for High-Performing Customer Success Managers

Blog

Learn the top skills and traits that will help you become a high-performing Customer Success Manager.

Sylvia Yin
January 6, 2023
5 min

Why Customer Tiering is Critical for Customer Success

Blog

You might think that all customers are equal, but that's not always the case. Here's how to tier your customers and create a tailored experience for each one.

Tyler Diderich
December 28, 2022
6 min

Webinar Recap: Creating Customer Health Scores That Go Beyond the Binary

Blog

Learn about creating customer health scores that go beyond the binary with this recap of Vitally's latest webinar. From metrics to qualitative assessments, see what our panel experts had to share!

Haley Teeples
December 22, 2022
8 min

Pleo Deciphers their Customer Base with Vitally’s Data-Driven Automation

Customer Story

“We wanted to try out a new [Customer Success Platform], some new player on the block who could give us an edge. [The platform] that fit our culture and our needs the best was Vitally.”

Vitally Team
December 22, 2022
10 min

Vitally is Feeling the Winter Spirit with New G2 Badges

Blog

Winter is here, and Vitally is feeling the spirit with our latest G2 Badges! Read the blog to see what we earned this season.

Haley Teeples
December 14, 2022
4 min

Why Customer Success Managers Need a Customer Success Plan

Blog

In this blog post, learn what a customer success plan is, how to create one, and the benefits it can provide to you and your customers.

Shane Ketterman
December 14, 2022
6 min

Breaking the Fourth Wall of Customer Success

What do Fleabag and a Customer Success Platform for B2B SaaS have in common?

Hally Darnell
November 28, 2022
4 min. read

Avoma Overcomes Customer Data Fragmentation with Vitally

"I can sleep at night [with Vitally] because now we can focus on what we love to do, which is talking to customers and driving that value, and not trying to figure out exactly how they're using us and what features are getting used or not. That's all at our fingertips right now."

Vitally Team
November 21, 2022
8 min
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