TheCustomerSuccessNewsletter is Now a Part of Vitally
The rumors are true—we’re beyond excited to share that TheCustomerSuccessNewsletter.com is now part of Vitally.
Discover the Customer Success resources you need to supercharge your book of business.
We're exploring the benefits of Customer Marketing and its relationship to Customer Success and why both are so important to SaaS companies.
NPS and CSAT are two essential metrics that Customer Success managers rely on to measure the impact of their customer experience (CX) strategies.
What are a few ways CSMs should approach priming their book of business for expansion?
So, what exactly is expansion revenue?
“If you’re not going to give them all the ammunition they need to actually go ahead and help customers, the whole idea behind a Success team is just moot.”
We're deep diving into this popular data tool to explore what makes it so beloved by Customer Success professionals and discuss best practices for using it in your SaaS company.
The new Visual Playbook Builder provides Customer Success teams with an easy-to-use workflow builder while enabling highly customizable branching logic for executing best-in-class customer experiences.
In this blog post, we’re walking through the methodology behind our best-practice guides on how to build a customer Health Score by customer lifecycle stage.
When it comes to User Interviews’ partnership with Vitally, call it a comeback.
We're talking about the most common mis-alignments between Sales and CS in SaaS and how both of these departments work together to overcome these communication gaps and misconceptions in order to build a well-oiled growth machine.
Schedule a personalized demo today.
We have received your request and will process it as soon as possible.