Future of Customer Success Blog

Discover the Customer Success resources you need to supercharge your book of business.

What Is Customer Marketing and How Does it Relate to Customer Success?

We're exploring the benefits of Customer Marketing and its relationship to Customer Success and why both are so important to SaaS companies.

Vitally Team

April 22, 2022

4 min read

For Customer Success Operations

NPS vs. CSAT, What's the Difference Between Them and Which One Should You Use?

NPS and CSAT are two essential metrics that Customer Success managers rely on to measure the impact of their customer experience (CX) strategies.

Vitally Team

April 15, 2022

4 min read

For Customer Success Managers

Eight Ways Customer Success Managers Can Prime Customers for Upsells When Sales Ultimately Owns Expansion Revenue

What are a few ways CSMs should approach priming their book of business for expansion?

Upselling, Cross-Selling, and Renewals: Understanding and Comparing Three Vital Components of Expansion Revenue

So, what exactly is expansion revenue?

Hubstaff Builds Customer Success Right Starting on Day-One with Vitally

“If you’re not going to give them all the ammunition they need to actually go ahead and help customers, the whole idea behind a Success team is just moot.”

Our Guide to Using NPS to Improve Customer Success at SaaS Businesses

We're deep diving into this popular data tool to explore what makes it so beloved by Customer Success professionals and discuss best practices for using it in your SaaS company.

Create Custom Automation Paths with Branching Logic in Playbooks

The new Visual Playbook Builder provides Customer Success teams with an easy-to-use workflow builder while enabling highly customizable branching logic for executing best-in-class customer experiences.

How To Build a Customer Health Score by Customer Lifecycle Stage (including Downloadable Guides)

In this blog post, we’re walking through the methodology behind our best-practice guides on how to build a customer Health Score by customer lifecycle stage.

User Interviews Masters Proactive Customer Success with Vitally

When it comes to User Interviews’ partnership with Vitally, call it a comeback.

Common Points of Sales <> Customer Success Misalignment ( + Tips for a Successful Partnership)

We're talking about the most common mis-alignments between Sales and CS in SaaS and how both of these departments work together to overcome these communication gaps and misconceptions in order to build a well-oiled growth machine.

Enrique Roth

February 18, 2022

3 min read

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