Future of Customer Success Blog

Discover the Customer Success resources you need to supercharge your book of business.

Customer Success Enablement 101

A SaaS company needs clarity on what’s required from Sales and Customer Success, how these operations are distinct, and how they work together.

Vitally Team

October 7, 2022

5 min. read

For Customer Success Operations

How Productivity Influences CS Outcomes

Learn why it is critical for CS organizations to clearly map key objectives and results to keep CSMs on track and productive.

Haley Teeples

October 5, 2022

8 min. read

For Customer Success Managers

Day in the Life of the Most Productive CSM On Earth

Being the most productive CSM is not about the number of tasks completed, but knowing how to prioritize.

Webinar Recap: What Your New CSM Hires Wish You Did (and Did Not) Include During Onboarding

This webinar from Vitally is packed with great recommendations, insightful experiences, and helpful hints for onboarding in the Customer Success Industry.

Haley Teeples

September 28, 2022

6 min. read

For Customer Success Operations

What is Kanban Methodology, And How Can It Help You Improve Customer Success Operations

We're introducing you to the beauty of Kanban and how it can be used by Customer Success in your B2B SaaS company.

Tips and Tricks for Automating Everyday CSM Responsibilities to Maximize Productivity

The key to productivity is identifying what tasks consume the majority of your time and which of these tasks can be automated so you can be more efficient.

Haley Teeples

September 21, 2022

6 min. read