11 Customer Success KPIs That Top CS Leaders Track
We chatted with 10+ Customer Success leaders from our Success Network about the metrics they rely on to track their CS team's impact in and out of their business.
A Customer Success Glossary: 20 Terms CS Professionals Need to Know
These must-know terms and acronyms will help you better communicate with customers, sound super savvy in front of your teammates, and most importantly, hit your revenue goals.
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Customer Engagement: What Does it Mean & What Are the Factors That Impact It
Customer engagement’s relation to Customer Success is self-explanatory, but what is perhaps a little less obvious, is what fuels customer engagement, and what factors impact it.
Digitizing Traditional Quarterly Business Reviews
The need to drive continuous value and success for customers is accelerating the digitization of quarterly business reviews. Learn more how you can adapt.
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How Do You Measure the Customer Experience?
Learn how to best measure the quality of your company's CX strategy and maximize your customer's experience.
How To Track The Effectiveness Of Your Customer Success Team
Customer Success touches so many aspects of your business that it can be hard to properly measure. Here's what CS leaders should really be focused on when it comes to tracking their team's efforts.
How to Improve Customer Lifetime Value (CLTV) in Customer Success
Improving your Customer Lifetime Value requires a mix of personal touch with proactive insights from your CSP. In this guide, we cover four methods of making progress on your CLTV.
How to Measure the Effectiveness of Your Customer Health Score in Five Steps
Find out if your customer health scores are giving your Customer Success team, and business, an accurate pulse on the ‘health’ of your book of business.
How to Mine Your Customer Success Data for Better Revenue Forecasting
What if revenue prediction could be less "fingers crossed" and more "data-backed confidence?” Here's how the CS team can lead the charge to make that happen.
How to Use Data to Make Better Decisions in Customer Success
Here’s an inside look at how my team leverages data to prioritize where to spend our time, eliminate guesswork, and make customer-focused decisions.
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How to Use NPS to Improve Customer Success at SaaS Businesses [+ NPS Benchmarks]
Vitally deep dives into NPS to explore what makes it so important to Customer Success professionals and discuss best practices for using it in your SaaS company.
NPS vs. CSAT: What's the Difference Between Them and Which One Should You Use?
NPS and CSAT are two essential metrics that Customer Success managers rely on to measure the impact of their customer experience strategies.
Quarterly Business Review Essentials: How to Prepare for and Conduct an Effective QBR
The QBR is a unique opportunity for CSMs to position themselves as the strategic advisor for the customer. Here's how to turn it into a valuable experience for everyone involved.
Setting and Measuring Customer Success Outcomes — OKRs vs KPIs vs Metrics
The ultimate goal of any CS organization is to retain and grow revenues that come from existing clients, but in order to reach this ultimate goal, there are many objectives the CSM needs to achieve.
Simplifying Your Customer Health Scores with Four Key Metrics
Any B2B Customer Success team can build a powerful, practical health score to identify healthy and at-risk accounts by using these simple metrics.
The Importance of Health Scoring by Customer Lifecycle
In order to actually facilitate proactive and reliable health scoring, you need a model where customers are scored uniquely based on contextual factors.
Uncover the Benefits of NPS for Your Customer Success Organization
Unlock the power of NPS to drive business growth and unlock actionable insights into customer satisfaction.
What’s Time to Value (TTV) and How Do You Calculate It?
Value from your product is what keeps customers coming back for more. We’ll show you how to calculate and shorten your time-to-value (TTV) in this guide.
Which Metrics Matter the Most During Onboarding?
Onboarding is the most critical and important part of the customer’s experience with your business. Tracking these essential KPIs will ensure that you get it right.
Why Better Customer Data Management is the Key to Leveling Up Your Customer Success Organization
Understand the value of customer data management and the technology required to get the most from the information you collect from customers.
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Why You Should Build Customer Health Scores by Lifecycle Stage (+ Downloadable Guides)
We walk through the methodology behind our best-practice guides on how to build a customer health score by customer lifecycle stage.
Ready to Scale Your Customer Success
