We asked eight Customer Success leaders: "How do you foster a customer-centric culture within your company?"
Skip to:
- 00:00 Intro
- 00:13 Build an executive sponsor rotation program
- 01:50 Keep the customer in the room in every single meeting
- 03:09 "Don't [blank] the customer"
- 03:54 Train and educate your entire company on what Customer Success means
- 05:44 Pay attention to user feedback
- 06:52 Encourage people in every department to spend time with customers
- 08:37 Prioritize the customer in your decisions, actions, and values
- 10:04 Start with clarity around the vision, mission, and journey to success
Featured in this episode:
- Sabina M. Pons / Managing Director at Growth Molecules
- Dr. Mike Lee / Manager of Customer Success at Avalara
- Kari Ardalan / VP of Customer Experience & Strategic Programs at Atlassian
- Stino Smet / Head of Customer Success at Whale
- Jolyn Isabelo / Founder of For Her Success
- Laura Kightlinger / Customer Success Executive
- Rathna Kumar / Director of Customer Success & Account Management at Murf AI
- Kellie Lucas / Business Coach, Advisor & Author of 'The Customer Success Pioneer'
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