We asked six Customer Success leaders: "What's the biggest mistake you made early in your CS career?"
Skip to:
- 00:00 Intro
- 00:12 Spending too much time fighting fires
- 01:24 Not paying close enough attention to the customer journey
- 02:26 Trying to do it all by yourself
- 04:00 Not understanding the customer's business
- 04:50 Feeling "imposter syndrome" instead of trusting your abilities
- 06:30 Having something to prove
Featured in this episode:
- Melissa Garcia / Director of Member Success at Chief
- Alex Turkovic / Sr. Director of Customer Experience at Belfry, Founder of the Digital CX Podcast
- Laura Kightlinger / Customer Success Executive
- Emily Garza / Head of Customer Engagement at Unit21
- Gozde Gorce / Strategic CSM at Apollo.io and Founder of The Success Path
- Annie Stefano / Head of Education and Strategic Advisor at Growth Molecules
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