Struggling to measure Customer Success effectively? In this episode of One Vital Question, we explore how top CS leaders balance quantitative metrics (like NRR, CSAT, and retention rates) with qualitative feedback from customer interactions, surveys, and success plans.
Learn actionable strategies for aligning KPIs with customer sentiment, improving CS performance, and building scalable, insight-driven customer success programs. Perfect for CS leaders, managers, and SaaS teams focused on customer retention and growth.
Featuring these CS experts from Vitally’s Success Network:
- Minna Vaisanen @ Thrive Partners Head of Revenue
- Chelsea Alterman @ Posh Senior Customer Success Manager
- Amparo Vazquez @ Mindful Techie Director, Customer Success & Client Experience
- Irit Eizips @ CSM Practice Chief Customer Officer & CEO
- Alex Turkovic @ Belfry Sr. Director, Customer Experience
To catch future episodes of One Vital Question, subscribe to Vitally on YouTube: @vitally_io
