In this episode of the Churn FM podcast, host Andrew Michael chats with Jamie Davidson, CEO and Co-Founder, and Kelley Turner, SVP of Global Customer Success at Vitally.
Jamie and Kelley share their experience in helping over 600 companies scale customer success operations through Vitally’s platform. They discuss how AI is reshaping CS workflows — from reducing manual data entry to enriching conversations with actionable insights.
They wrapped up by discussing the evolving role of CSMs, the importance of human connection, and how AI is enabling CS teams to drive strategic business outcomes.
