Webinars & Events
Join our team and thought-leaders across Customer Success to gain insights and best practices.
CS That Scales: When to Hire Your First CSM & Invest in Tools
How do you know when to hire your first CSM and start purchasing tools? In this exclusive webinar, Linnea Olson and Nina Wilkinson from ScaleUp CS explore this topic with Vitally.
Unlocking Hidden Revenue: How to Identify Expansion Opportunities
Discover how CircleCI’s Customer Success team applies the REACH framework to drive efficiency, improve retention, and scale customer engagement—powered by Vitally.
CS Keynote Series: Key Financial Metrics in SaaS & How CS Teams Can Impact Them
Financial literacy is essential for CS leaders who want to make an impact. In this keynote, Laura Kightlinger explains how CS contributes to the SaaS business model and which metrics are the most important to master.
Customer Success Festival New York presented by Customer Success Collective
When you attend the Customer Success Festival, you can expect a jam-packed two days filled with networking opportunities and knowledge sharing. Whether you’ve got a problem concerning onboarding, churn mitigation, or renewals, rest assured, you’ll leave our two-day festival rejuvenated and return to work to apply your findings in brand-new strategies.
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Product Deep Dive: Docs in Vitally & Collaborating with Customers
Vitally—the modern Customer Success Platform—recently launched Docs, an innovative, collaborative software solution powered by customer data that streamlines real-time collaboration between customers and Customer Success teams.
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Scale or Fail: Creating Customer Health Scores That Go Beyond the Binary
All Health Scores are not created equal. Take your customer Health Scores from static to dynamic. Vitally—the modern Customer Success Platform—brings together a panel of Customer Success leaders to discuss how organizations can enhance their Health Scoring models by making the most out of their customer data, getting specific with segmentation, building outside-of-the-box health score equations, and beyond.
Ready to Scale Your Customer Success
