Customer Stories
Hear directly from Customer Success B2B leaders how they’ve implemented and benefited from Vitally's platform.
“Since we started managing our QBR and renewal processes through Vitally, we also noticed a 20% decrease in monthly churn between the first half and the second half of 2023.”
“The automation builder in Vitally was definitely the best one that we saw when we were looking at competitors.”
“From an expansion standpoint, Vitally has been extraordinarily helpful."
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How Navattic Reduced Churn 20% & Onboarded 4x the Users in One Year
Alisa from Navattic shares how Vitally has helped their Customer Success team improve customer health, optimize time-to-value, and reduce churn.
Procurify Switches CSPs to Increase Efficiency & CSM Adoption
Discover how Procurify enhanced efficiency and boosted CSM adoption by switching to Vitally's flexible and user-friendly Customer Success Platform.
How Tines Mitigates Churn and Promotes Expansion at Scale
Learn how Tines leverages Vitally's Customer Success Platform to mitigate churn and drive expansion at scale.
How Culture Amp Delivers Scaled CS for 6K+ Customers
Explore how Culture Amp leverages Vitally's Customer Success Platform to efficiently deliver Scaled CS for 6k+ customers.
How Apollo.io Improves CSM Efficiency & NRR with Vitally
Learn how Apollo.io leveraged Vitally's Customer Success Platform to streamline operations, boost revenue, and improve customer retention.
Rinsed Unlocks Customer Insights and Enhances Team Collaboration
Learn how the Rinsed Customer Success team use Vitally to enhance collaboration and streamline account management.
PartnerStack Harnesses Actionable Insights from Customer Data
PartnerStack harnesses actionable insights from customer data with Vitally
User Interviews Masters Proactive Customer Success
User Interviews masters proactive Customer Success and reduces customer churn by 50% with Vitally
Shogun Makes a Science Out of Customer Success with Vitally
Shogun uses rule-based alerts in Vitally to zero in on merchants who are in need of support in a busy customer base of 18,000.
Salesfloor’s Enhanced Customer Insight Fuels Actionable Results
Salesfloor's enhanced customer insight with Vitally fuels actionable results
Pleo Deciphers Their Customer Base with Data-Driven Automation
Pleo deciphers their customer base with Vitally’s data-driven automation
Productboard Reduces Gross Churn by 50% in 1 Year with Vitally
Productboard reduced gross churn by 50% in 1 year by automating time-consuming tasks and increasing CSM bandwidth with customer insights from Vitally.
Hubstaff Builds Customer Success Right Starting on Day-One with Vitally
Watch how Hubstaff, a workforce management software, leveraged Vitally's automation capabilities to improve Customer Success and expand revenue.
Grata Operationalizes Customer Data to Drive GTM Strategy & Develop Institutional Knowledge with Vitally
"Learn how Grata Increased their Monthly Active Users and Power Users with Vitally Automation. Watch the Grata case study video today! "
CompanyCam Takes the Guesswork Out of Tech-Touch Customer Success
Watch how CompanyCam, a field service management app for contractors, leveraged Vitally's automation capabilities to improve Customer Success.
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