Shogun makes a science out of Customer Success with VitallyLearn more
Shogun is a powerful ecommerce experience platform that’s on a mission to empower brands like Fila, Timbuk2, Chubbies, MVMT, and thousands more, to build and optimize ecommerce experiences for their customers—creating brand loyalty and business growth.
Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.
Indicators are automated alerts that detect significant opportunity or risk states customers may transition into during their lifetime with your product.
Auto-organize your accounts into any number of segments, using any data points. You can easily view each segment's accounts, KPIs, and more as you navigate Vitally.
Read our most recent blog posts to learn more about Vitally.
In this episode of 17 Questions on the Future of Customer Success, we’re chatting with Celine Doumar, Senior Account Manager at MeetElise.
Customer Success Operations ensure that CS initiatives are carried out as efficiently and effectively as possible. This means optimizing the CS workflows to be scalable while using the most appropriate digital tools to fulfill its work.
Key metrics such as retention and growth of ARR is not a skill or quality the CSM has, but the result of many intangible qualities that are a big differentiator between an average CSM and an extremely talented CSM. One that will bring the best results to your team and drive growth.
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