Shogun uses rule-based alerts in Vitally to zero in on merchants who are in need of support in a busy customer base of 18,000.

COO, Shogun
Nick Raushenbush
“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”

May 2020

Started with Vitally


Customers powered by Shogun


Users in Vitally

Vitally Integrations Used

Vitally Analytics API

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Shogun makes a science out of Customer Success with Vitally

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Who is Shogun?

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Shogun is a powerful ecommerce experience platform that’s on a mission to empower brands like Fila, Timbuk2, Chubbies, MVMT, and thousands more, to build and optimize ecommerce experiences for their customers—creating brand loyalty and business growth.

Favorite Features


Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.


Indicators are automated alerts that detect significant opportunity or risk states customers may transition into during their lifetime with your product.


Auto-organize your accounts into any number of segments, using any data points. You can easily view each segment's accounts, KPIs, and more as you navigate Vitally.

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