Shogun

Shogun uses rule-based alerts in Vitally to zero in on merchants who are in need of support in a busy customer base of 18,000.

COO
,
Shogun
Nick Raushenbush
“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”

May 2020

Started with Vitally

18,000+

Customers powered by Shogun

16

Users in Vitally

Vitally Integrations Used

Segment
Mixpanel
Salesforce
Gmail
Slack

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Shogun makes a science out of Customer Success with Vitally

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Who is

Shogun

?

Finbarr Taylor
CEO & Co-Founder at Shogun
Nick Raushenbush
COO & Co-Founder at Shogun

Shogun is a powerful ecommerce experience platform that’s on a mission to empower brands like Fila, Timbuk2, Chubbies, MVMT, and thousands more, to build and optimize ecommerce experiences for their customers—creating brand loyalty and business growth.

Favorite Features

Playbooks

Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.

Indicators

Indicators are automated alerts that detect significant opportunity or risk states customers may transition into during their lifetime with your product.

Segmentation

Auto-organize your accounts into any number of segments, using any data points. You can easily view each segment's accounts, KPIs, and more as you navigate Vitally.

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