Hugo keeps data at the center of their self-serve model and sees growth across the board with VitallyLearn more
Hugo is a B2B meeting platform that powers the meeting workflows for thousands of teams like Adobe, Netflix, Slack, Spotify, Shopify, and beyond, by combining meetings, notes, and tasks all in one place. Through 20+ integrations, Hugo is the only meeting notes solution centered around their users’ calendars, where meetings originate. They’re purpose-built for meeting notes specifically, unlike cumbersome CRMs or disorganized scratchpads like Google Docs.
Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.
Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.
Get immediate access to any segment of accounts and any set of customer data belonging to those accounts.
Custom KPIs powered by equations you define, which can take into account almost any of the data you pump into Vitally, including product events, account and user traits, total users at an account, and more.
“If you’re not going to give them all the ammunition they need to actually go ahead and help customers, the whole idea behind a Success team is just moot.”
We're deep diving into this popular data tool to explore what makes it so beloved by Customer Success professionals and discuss best practices for using it in your SaaS company.
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