Hugo

Hugo uses Vitally Elements and Success Metrics to onboard and support thousands of new customers per week.

COO
,
Hugo
Darren Chait
"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."

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Hugo

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Recent blog posts

Read our most recent blog posts to learn more about Vitally.

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Blog
CSM to CSM: Tips for Handling Customer Escalations (Gracefully)

It’s “easy” to succeed when your product is working perfectly fine and there are no setbacks. You are able to follow and execute the success work plan you have set up with your clients without any blockers or delays.

Blog
Hugo Keeps Data at the Center of Their Self-Serve Model and Sees Growth Across the Board with Vitally

“Vitally solves the problem of giving us one central place where all of our customers exist, where all the data about the customer comes in, and where our customer success strategy lives…”

Blog
How Mature is Customer Success at Your B2B SaaS Organization?

These seven levels should act as a framework, outlining the key areas wherein your Customer Success department can expand and mature as you scale Customer Success at your organisation.

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