Hugo uses Vitally Elements and Success Metrics to onboard and support thousands of new customers per week.

Darren Chait
"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."

April 2020

Started with Vitally


Customers powered by Hugo


Users in Vitally

Vitally Integrations Used


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Hugo keeps data at the center of their self-serve model and sees growth across the board with Vitally

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Who is



Darren Chait
Co-Founder & COO @ Hugo‍

Hugo is a B2B meeting platform that powers the meeting workflows for thousands of teams like Adobe, Netflix, Slack, Spotify, Shopify, and beyond, by combining meetings, notes, and tasks all in one place. Through 20+ integrations, Hugo is the only meeting notes solution centered around their users’ calendars, where meetings originate. They’re purpose-built for meeting notes specifically, unlike cumbersome CRMs or disorganized scratchpads like Google Docs.

Favorite Features

Customer Health Scores

Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.


Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.


Get immediate access to any segment of accounts and any set of customer data belonging to those accounts.

Success Metrics

Custom KPIs powered by equations you define, which can take into account almost any of the data you pump into Vitally, including product events, account and user traits, total users at an account, and more.

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