Customer.io uses Vitally Health Scores and Playbooks to make sure no customers fall through the cracks.
Customer.io goes from no dedicated Customer Success tool to seeing a massive ROI with Vitally
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Customer.io is a messaging platform that allows marketers from leading brands like Reddit, Clearbit, Segment, Buffer, and thousands more, to take an idea and turn it into a powerful automated message campaign. Customer.io’s powerful, logic-based tools help their customers capture every edge case and connect to the real people in their audience.
Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.
Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.
Vitally's APIs (Javascript SDK + server APIs) allow you to directly plug your customer data into Vitally.
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