uses Vitally Health Scores and Playbooks to make sure no customers fall through the cracks.

VP of Customers
Natalie Onions
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."

May 2019

Started with Vitally


Customers powered by


Users in Vitally

Vitally Integrations Used


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Arrow - northeast goes from no dedicated Customer Success tool to seeing a massive ROI with Vitally

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Who is


Natalie Onions
VP of Customers @ is a messaging platform that allows marketers from leading brands like Reddit, Clearbit, Segment, Buffer, and thousands more, to take an idea and turn it into a powerful automated message campaign.’s powerful, logic-based tools help their customers capture every edge case and connect to the real people in their audience.

Favorite Features


Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.

Customer Health Scores

Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.

Vitally’s API

Vitally's APIs (Javascript SDK + server APIs) allow you to directly plug your customer data into Vitally.

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