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Expert advice and cutting-edge CS tactics to help you supercharge your book of business.
![The Best Churn Management Software [Updated for 2025]](https://cdn.prod.website-files.com/63d3e5f547ca0a123a2e07e0/690ccc749cc354c9cbea7f0e_best-churn-analysis-software.jpg)
The Best Churn Management Software [Updated for 2025]
Churn is the not-so-silent killer of SaaS companies, but with the right tools, you can manage it effectively. Learn more in this guide to the best churn management software.
Totango vs Planhat vs Vitally: Which CSP is Best?
Looking for a CSP? You’ll come across Vitally, Totango, and Planhat as options. Find out which is best in this article.
![The Best Customer Success Automation Software [Updated for 2025]](https://cdn.prod.website-files.com/63d3e5f547ca0a123a2e07e0/690382072ba3af5f1bc493c5_top-cs-automataion.jpg)
The Best Customer Success Automation Software [Updated for 2025]
Automation doesn’t have to mean canned responses. Check out this guide to the best automation software for Customer Success teams to deliver a stellar experience at scale.
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Sarah Steingraber, Manager of Mid-Market Customer Success at Sendoso, talks How CS is Structured at Sendoso, Account Segmentation, and the Power of Personalization
Meet Sarah—gift giver, Customer Success professional, and dog mom to a yellow lab. Sarah has been working in Customer Success for four years.
The Most Time-Consuming & Repetitive CSM Responsibilities (and How to Minimize Them with Automation)
The key to success is identifying what tasks consume the majority of your time and which of these tasks can be automated so you can be more efficient.
What Is the Golden Ratio of Customer Success Managers to Customers?
Find out how to determine the sweet spot for customers assigned to Customer Success Managers and apply this ratio to your SaaS company’s Customer Success model.
The Do's & Don'ts of Monetizing Customer Success
If handled appropriately, charging for Customer Success can be an effective strategy that leads to positive outcomes for a SaaS company and its customers.
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Chris Jewitt, CSM at Klaus, Talks Community as a Pillar of Customer Success Strategy and Engaging with Unresponsive Customers
Meet Chris—vegan food fan, dog dad, and proponent of Community as a pillar of Customer Success strategy.
Digitizing Traditional Quarterly Business Reviews
The need to drive continuous value and success for customers is accelerating the digitization of quarterly business reviews. Learn more how you can adapt.
MonkeyLearn Multiplies CSM Bandwidth with Vitally’s CS Platform
“Of the Customer Success tools that I’ve tried, Vitally is the one that spoke the most to the Customer Success Manager in me.”
How to Develop a Successful Sales & Customer Success Partnership
Sales will tell the customer what you need and the cost. Success will tell you why you need it. Support will tell you how to do it.
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Klaus’s CEO Has Executive-Level Customer Insights at His Fingertips with Vitally’s Purpose-Built CS Platform
"The value Klaus has experienced from Vitally has come in the form of increased expansion MRR, faster customer onboardings, and improved NPS scores. "
Why You Need a Dedicated Customer Success Tool Even if You Have a CRM
This article clarifies the roles of CRMs vs Customer Success tools and why having a dedicated Customer Success platform in your CS tech stack is essential.
CSM to CSM: Tips for Handling Customer Escalations (Gracefully)
Follow and execute the success work plan you have set up with your clients without any blockers or delays to gracefully handle escalations.
Hugo Keeps Data at the Center of Their Self-Serve Model and Sees Growth Across the Board with Vitally
Vitally interviewed Darren of Hugo on how Vitally has helped Hugo solve the challenges that prompted their search for a Customer Success platform.
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How Mature is Customer Success at Your B2B SaaS Organization?
We prepared 7 levels outlining the areas wherein your CS department can expand and mature as you scale Customer Success at your organization.
How to Measure the Effectiveness of Your Customer Health Score in Five Steps
Find out if your customer health scores are giving your Customer Success team, and business, an accurate pulse on the ‘health’ of your book of business.
Foleon Increases Retention & Expansion, Not Headcount, After Upgrading From a CRM to Vitally
The problem is that the CRM at Foleon's at their stage and size is normally a ‘spaghetti mess’, Vitally revamped everything.
Five Ways to Level Up In Your Career as a Customer Success Manager
Companies are always on the lookout for superstar customer success managers to ensure customer retention is always at the top.
When Is Hiring a Chief Customer Officer Justified?
Before you post the job to your hiring board, understand just how a CCO can help your organization achieve your goals.
The CEO’s Guide to Setting a Chief Customer Officer Up For Success
There are plenty of articles that talk about why and when you need a CCO, but this post will focus on how to install one.
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