4 Customer Success Automations to Save Time and Boost Productivity
Discover how Vitally's automation tools can streamline your Customer Success processes and workflows to help deliver exceptional customer experiences.
.png)
Webinar Recap: How to Operationalize Customer Feedback, Sentiment, and Advocacy ft. Simplesat
Learn how Customer Success teams can use customer feedback, sentiment & advocacy to drive meaningful change from industry experts in this webinar recap!
.png)
Webinar Recap: Unlock a Winning Support & Success Partnership
Discover expert tips & best practices for creating a strong partnership between Technical Support and Customer Success teams in this webinar recap!
.png)
Linking Customer Success Manager Productivity to Customer Performance Indicators
Learn what Customer Performance Indicators are crucial for reflecting Customer Success Manager productivity.
.png)
Webinar Recap: Creating Customer Health Scores That Go Beyond the Binary
Learn how to create customer health scores that go beyond the binary and provide a deeper level of insight into your customers' well-being.
Webinar Recap: Customer Tiers & Considerations For Your Segmentation Strategy
Our 6th episode of Vitally’s Scale or Fail webinar series happened last week, so we’re coming in hot with a brand new recap blog to share all the goodness on customer tiers and considerations for your segmentation strategy
.png)
Webinar Recap: Climbing up the Customer Success Ladder From IC to People Manager
If you're ready to become a People Manager, Vitally's latest webinar is for you! Hear expert advice and learn the best tips from our webinar panelists.
5 Alternatives to Canceling SaaS Companies Can Present to Subscription Customers
When a customer indicates they're ready to go, it's vital that the experience not be negative. And instead of them leaving, give them a reason to stay.
Eight Ways Customer Success Managers Can Prime Customers for Upsells When Sales Ultimately Owns Expansion Revenue
There are different ways you can drive revenue growth. Learn who owns the revenue expansion and how CSMs can set up their customers for account expansion.
.jpg)
Underrated Qualities to Look for When Hiring CSMs ft. Sample Interview Questions
Find out what some of the most underrated, yet most important, qualities hiring managers should look for in CSMs.
CSM to CSM: Tips for Handling Customer Escalations (Gracefully)
Follow and execute the success work plan you have set up with your clients without any blockers or delays to gracefully handle escalations.
Five Ways to Level Up In Your Career as a Customer Success Manager
Companies are always on the lookout for superstar customer success managers to ensure customer retention is always at the top.
.jpg)
A Static List of Customer Success Manager Skills Is Wrong for You — Here’s How To Make Your Own
Here are four questions to ask yourself before you go looking for perfect customer success manager candidate and an interview scorecard formula you can use.
.jpg)
Four Tips From the Experts to Lead Your Customer Success Team Remotely
Leading a dispersed Customer Success team is daunting learn from the experts with their top tips for managing remote Customer Success teams.
Ready to Scale Your Customer Success
