Why CS Teams Choose Vitally Over Totango
Here's what's inside:
In this PDF, you'll discover how Vitally and Totango stack up when it comes to automation, project management, and beyond.
- How the two platforms compare overall
- Automation capabilities
- Project Management capabilities
- Reporting & Analytics capabilities
How do I choose the right Customer Success Platform for my team?
It’s important to find a Customer Success Platform (CSP) that best fits the needs of not only your team and business, but also the customers that experience your product. Before any sort of investment is made, you should think through and understand exactly what you’re solving for (e.g., unifying customer data, providing visibility across teams, managing QBRs, etc.).
Why do I need a Customer Success Platform if I already have a CRM?
Customer Relationship Management (CRM) systems such as Salesforce and HubSpot are designed for sales teams whose main focus is to bring in leads. Once those prospects turn into paying customers, it’s the job of Customer Success to ensure they receive the most value from the product. Because the goals of sales and customer success vary, CS teams require different tools and insights (such as health scores, lifecycle tracking, etc.) to ensure the right type of interaction is provided.
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