In Vitally's guide to enhancing your customer health scoring model, you'll find:
This white paper will help you explore the benefits of enhancing your customer health scores and how to develop a robust CHS model. It will also show you why SaaS companies using a one-size-fits-all health scoring model for their customers should strongly consider adjusting their model to account for factors beyond the binary.
For the purposes of this white paper, we're using the phrase 'beyond the binary' to call attention to variables that are often overlooked when developing a health scoring model. In turn, encouraging Customer Success teams to take these crucial factors into account in order to paint a more precise picture of their customers' health.
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