Taking Customer Health Scores Beyond the Binary

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This white paper will help you explore the benefits of enhancing your customer health scores and how to develop a robust CHS model. It will also show you why SaaS companies using a one-size-fits-all health scoring model for their customers should strongly consider adjusting their model to account for factors beyond the binary.

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For the purposes of this white paper, we're using the phrase 'beyond the binary' to call attention to variables that are often overlooked when developing a health scoring model. In turn, encouraging Customer Success teams to take these crucial factors into account in order to paint a more precise picture of their customers' health.