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Scale or Fail: Climbing up the Customer Success Ladder From IC to People Manager
CSMs, let's talk about scaling the Customer Success ladder.
Vitally—the modern Customer Success Platform—brings together a panel of Customer Success leaders and a leadership expert to help individual contributors in Customer Success understand what it takes to effectively make the transition from individual contributor to effective, and admired, people manager.
Our panelists cover:
- How to do the job before you have the title
- Managing up and down within your team and organization
- Laying the foundation for a high performing team
- How to lead with vulnerability, empathy, and care
- Answers to your questions!
Be sure to checkout Steve Haase's course for new managers here.
Watch the Webinar On-Demand
Boost Your Customer Success Productivity Now
Schedule a personalized demo today to see how Vitally can help your Customer Success organization operate with more efficiency, improve NRR, deliver best-in-class customer experiences, and get more work done.