.jpg)
How Mature is Customer Success at Your B2B SaaS Organization?
We prepared 7 levels outlining the areas wherein your CS department can expand and mature as you scale Customer Success at your organization.
How to Scale Customer Success: Strategies, Timing, and the Role of AI
We dig into what scaled CS is, share some common misconceptions about it, and offer a couple of proven scaled CS programs you can explore for your team.
Scale or Fail Webinar Recap: Churn Prediction, Prevention, Payments & Post-Mortem (Q&A Recap with Unseen Bonus Question)
Dive into this post-webinar recap on operationalizing churn prediction, prevention, payments, and post-mortem with panelists from Vitally, Chargebee, and Spiff.
.jpg)
The Power Of Positive Onboarding Friction
The goal of user onboarding is to help them adopt new product habits, understand the full value of your product, and keep coming back for more.
Why Customer Tiering is Critical for Customer Success
You might think that all customers are equal, but that's not always the case. Here's how to tier your customers and create a tailored experience for each one.
Ready to Scale Your Customer Success
