When Should Your Company Start Using a Customer Success Platform?
What's the ideal time to start using a dedicated CSP at your company? If you want to drive revenue growth from your customer base, the answer is "as soon as possible."
How to Make the Jump From VP of Customer Success to Chief Customer Officer
Transitioning from a Customer Success leadership position to a full-fledged CCO role might be the career level-up you've been looking for.
Webinar Recap: Building Out a Compelling Commission Structure for Post-Sales Teams
Learn how to create a commission structure that will motivate your post-sales team and keep them driving towards success.
Webinar Recap: What Your New CSM Hires Wish You Did (and Did Not) Include During Onboarding
This webinar from Vitally is packed with great recommendations, insightful experiences, and helpful hints for onboarding in the Customer Success Industry.
Hiring Diverse CSM Teams ft. RecastSuccess
See how hiring diverse CSM teams deliver high performance and exceptional creativity for their organizations.
Customer Advocacy: The Lever You Need to Pull to Drive Revenue
Transforming your customers into an extension of your marketing team starts with a solid Customer Success strategy.
What Is Customer Marketing and How Does it Relate to Customer Success?
Vitally explores the benefits of Customer Marketing and its relationship to Customer Success and why both are so important to SaaS companies.
What Is the Golden Ratio of Customer Success Managers to Customers?
Find out how to determine the sweet spot for customers assigned to Customer Success Managers and apply this ratio to your SaaS company’s Customer Success model.
When Is Hiring a Chief Customer Officer Justified?
Before you post the job to your hiring board, understand just how a CCO can help your organization achieve your goals.
The CEO’s Guide to Setting a Chief Customer Officer Up For Success
There are plenty of articles that talk about why and when you need a CCO, but this post will focus on how to install one.
Ready to Scale Your Customer Success
