Vitally asked six CS leaders: "What's your most unpopular Customer Success opinion?" Brace yourselves!

Skip to:

• ‍00:00 Intro
• ‍00:13 Your customers don't care about your product
• ‍01:25 CSMs should be on a variable comp plan, with retention as the metric
• ‍02:28 Don't sell to customers who won't be successful
• ‍03:31 Customer Success is still sales
• ‍04:27 It's easy to point fingers at the challenges that are preventing us from providing value
• ‍05:34 Customer Success is not dead

Featured in this episode:

• Ola Ogungbemile / Customer Success Manager, SME - Distribution & GTM at PartnerStack
• Ed Porter / Fractional Chief Revenue Officer and Owner at Blue Chip CRO
• Corrin Kuzemko / Director of Customer Experience at Rose Rocket
• Joe Di Grande / Founder of Joe Does Tech Touch
• Donna Weber / Customer Onboarding and Value Realization Expert at DonnaWeber.com
• Tyler Diderich / Manager of Customer Success Engineering at runZero

To catch future episodes of One Vital Question, subscribe to Vitally on YouTube: ‪@vitally_io‬