Vitally asked seven CS leaders: “What’s the most important thing you look for when hiring CSMs?”
Skip to:
- 00:00 Intro
- 00:13 Emotional intelligence
- 01:36 Curiosity and commerciality
- 02:36 Adaptability
- 03:24 Communication skills and charisma
- 04:27 Industry knowledge and passion
- 05:36 Strengths that balance out the team
- 06:47 Natural curiosity
Featured in this episode:
- Heather Hernandez / Customer Success Executive
- Katie Bugas / Former Chief Customer Officer at Triptease
- Annie Dean / CEO and CoFounder at RecastSuccess
- Lamar Nava / Director of Customer Success at Betts
- Emory Scott / Senior Customer Success Manager at POS
- Randi Tutelman / Chief Customer Officer at Flowcode
- Alex Latter / Director, Professional Services at OnCall Virtual Care by Qualifacts
To catch future episodes of One Vital Question, subscribe to Vitally on YouTube: @vitally_io
