Vitally Features
Customer Success & Product Usage Data
Turn real-time product activity into actionable customer insight across health scores, segmentation, automation, and reporting.
Product Usage Connected to the Full Customer Context
Customer Success shouldn’t rely on anecdotes. Vitally ingests product events and usage metrics so your team can see exactly how customers adopt, expand, or disengage.
Sync product usage from Twillio Segment, Snowflake, Salesforce, or directly via API to power real-time customer insight.
Use product metrics to automatically calculate health scores, detect risk, and highlight growth opportunities.
Trigger Playbooks, Alerts, Tasks, and outreach based on real customer behavior — not manual list building.
600+ CS Teams Are Scaling With Vitally
“From an expansion standpoint, Vitally has been extraordinarily helpful. Vitally’s also been instrumental in surfacing the right information and ensuring that we are in lockstep with the customer in their journey with Tines.”
FAQ
What types of product usage data can we send to Vitally?
You can send product events, feature adoption metrics, login activity, usage thresholds, and any custom usage metric relevant to your business.
How does Vitally integrate with our existing data systems?
Vitally can ingest product usage data via REST API, data warehouse connections like Snowflake, or event platforms such as Segment, and can sync context with systems like Salesforce and HubSpot.
Can product usage power health scores?
Yes. Usage metrics can be weighted within health scores to reflect adoption, engagement, or risk.
Can we segment based on usage behavior?
Yes. Segments update dynamically based on product activity and usage thresholds.
Does this require engineering resources?
Most teams integrate product usage through lightweight event syncing or data warehouse connections, with support from engineering as needed.
Explore the Product
Productivity
Give your team all the tools they need to build and automate how they get work done.
Collaboration
Increase customer transparency to reach new milestones with customers.
Visibility
Discover actionable insights to drive your book of business, inform strategies, and keep data flowing.
Vitally AI
Purpose-built AI for scaled CS to reduce churn, unlock growth, and stay a step ahead.
Turn Product Usage into Customer Growth
