AI in Customer Success: The Roadmap for Empowering Human Connection

About This Event

Two CS leaders. Four real AI use cases. One hour that gives you a practical playbook for using AI to make your team sharper, your customers closer, and your results undeniable.

Why Attend

AI isn't coming for customer success. It's coming for customer success teams who aren't using it yet. But most CS professionals aren't sure where to start, what's actually worth doing, or how to bring AI into their work without losing the human relationships that make CS matter.

This session cuts through the noise. You'll leave with four concrete use cases — two for CS leaders thinking about strategy and team performance, two for CS operations professionals building the infrastructure that scales it — all road-tested and ready to apply.

Who This Is For

This webinar is for customer success leaders, CS operations professionals, and individual contributors who want to understand where AI creates real leverage — and leave with a clear starting point. No technical background required.

Ready to build your AI roadmap?

Save your seat — live attendance is free. Can't make it? Register anyway and we'll send you the recording.

About the Speakers

Nina Wilkinson, Fractional CS Leader · Partner, ScaleUp CS
Nina works with growth-stage companies to build and scale customer success functions that stick. She brings a strategic lens to how CS teams can adopt AI without losing the human-first relationships at the core of the work.

Linnea Olson, Director of Customer Experience · Partner, ScaleUp CS
Linnea is a CS operations specialist who has built the systems, tooling, and workflows that let CS teams scale intelligently. She focuses on practical implementation — how to actually get AI into your team's day-to-day operations.

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