Meet the Success Network
Vitally’s Success Network is a hand-selected group of Customer Success experts, leaders, and visionaries who are changing the way we think about CS. Discover the sharpest minds in our industry and learn from their cutting-edge insights.
Expert Directory
Browse through the list of Success Network members below to find their most recent appearances in our webinars, videos, Blueprints, and guides.
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Karla Kannan
Contributed to:
Karlie Briggs
Katie Bugas
Contributed to:
- Blog Post: How to Use Customer Success Software to Learn More About Your Customers
- Video: One Vital Question #2: Positive Changes That Made a Big Impact
- Video: One Vital Question #8: How to Improve Cross-Functional Collaboration
- Video: One Vital Question #10: What’s the Best Metric for Tracking the Impact of Your CS Team?
- Video: One Vital Question #11: What to Look for When Hiring CSMs
Kelley Turner
Contributed to:
Kellie Lucas
Contributed to:
Kelly McNamee
Contributed to:
Kirk Kappelhoff
Contributed to:
Kristen Gray Psychas
Contributed to:
- Blog Post: 8 Survey Questions CS Teams Should Ask Their Customers
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Infographic: The First Five Customer Success Hires at 15 B2B SaaS Companies
- Report: The Revenue Mystery: Why Customer Success Leaders Struggle to Prove the Value of CS
- Video: One Vital Question #1: How to Create a More Productive CS Team
- Video: One Vital Question #3: How to Prove Value in a Down Market
- Video: One Vital Question #4: The Secret Sauce for Customer Onboarding
- Webinar: Mastering the Art of Customer Retention: Tactics for CS Success in 2024
Kristin Biddie
Contributed to:
Krystel Leal
Contributed to:
Kurt Uhlir
Contributed to:
Lamar Nava
Laura Alvarez
Contributed to:
- Blog Post: The Ultimate Guide to Choosing a Customer Success Platform
- Blueprint: Client Re-engagement Template
Laura Bedoya
Contributed to:
- Blog Post: Defining the CSM Role: What Should Customer Success Managers Really Be Responsible For?
- Blog Post: How to Improve Collaboration Between Your Customer Success and Support Teams
- Blueprint: Laura's Technical Support Deck for Delivering Personalized Support Experiences
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Webinar: Bridging Real-Time Visibility of CSAT to Customer Success
- Webinar: Scale or Fail: Unlock a Winning Support & Success Partnership
Laura Kightlinger
Contributed to:
- Report: The Revenue Mystery: Why Customer Success Leaders Struggle to Prove the Value of CS
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Video: One Vital Question #10: What’s the Best Metric for Tracking the Impact of Your CS Team?
- Video: One Vital Question #14: How to Team Up With Other Departments to Expand Accounts
- Video: One Vital Question #18: What’s the Biggest Mistake You Made Early in Your CS Career?
- Webinar: Key Financial Metrics in SaaS & How CS Teams Can Impact Them
See What’s Happening in the Success Network
Looking for inspiration? From Customer Success strategy and process to ground-level tactics, we have everything you need to become more effective in your role.
Events
Register for our upcoming live webinars featuring expert discussions on the most important topics in CS or watch replays of past events on demand.
Videos
See our Success Network members in action on our YouTube page, featuring bite-sized CS tips and in-depth interviews.
Blueprints
Explore Customer Success best practices and inspiration from today’s thought leaders.
Research
Explore our library of original reports, surveys, and trend analysis and be the smartest CS pro in the room.
Blogs
Learn today's most effective Customer Success practices in our practical guides and how-to articles.
Be a Part of the Success Network
Want to join our network of Customer Success experts and have your contributions promoted to over 100,000+ Vitally followers across email and social media? Fill out the form on the left and we’ll get back to you soon if we think there’s a good fit.
