Productboard
Productboard reduced gross churn by 50% in 1 year by automating time-consuming tasks and increasing CSM bandwidth with customer insights from Vitally.
"We didn't need a data team or operations experts to do lots of integrations. Vitally's integrations are very much plug and play."
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February 2020
4,000+
84
Vitally Integrations Used
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Productboard reduces gross churn by 50% in 1 year with Vitally
Productboard is on a mission to help companies like Zendesk, Zoom, HERE Technologies, Vitally, and thousands more, build truly excellent products by helping product managers understand what customers need, prioritize what to build next, and rally everyone around the roadmap.
Favorite Features
Vitally's APIs (Javascript SDK + server APIs) allow you to directly plug your customer data into Vitally.
Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.
Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.
