Expert Directory
Vitally’s Success Network is a hand-selected group of Customer Success experts, leaders, and visionaries who are changing the way we think about CS. Browse through the list of members below to learn from their cutting-edge insights.
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Mia Kang
Michi Pezeshki
Contributed to:
- Blog Post: 8 Survey Questions CS Teams Should Ask Their Customers
- Webinar: Mastering CS: Lessons From Industry Trailblazers
- Webinar: Scale or Fail: How to Build a Non-Traditional Customer Success Team
- Video: One Vital Question #2: Positive Changes That Made a Big Impact
- Video: One Vital Question #14: How to Team Up With Other Departments to Expand Accounts
Mickey Powell
Contributed to:
Mike Lee
Mimi Marani
Contributed to:
- Blog Post: 10 Note Templates Every CSM Needs (and When to Use Them)
- Blog Post: The Vitally Guide to B2B Customer Renewal (+ CS Renewal Checklist)
- Blog Post: How to Build an Effective Account Plan for Customer Success (w/Expert Advice)
- Video: One Vital Question #9: Retention Strategies That Not Enough CS Teams Use
- Workshop: Vitally Change Management: How to Run a Great Kickoff or Re-Rollout
Minna Vaisanen
Contributed to:
Molly Gioe
Contributed to:
Myles Bradwell
Ola Ogungbemile
Contributed to:
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Blueprint: PartnerStack's Program Checklist for Effective Onboarding
- Video: One Vital Question #9: Retention Strategies That Not Enough CS Teams Use
- Video: One Vital Question #12: What’s Your Most Unpopular CS Opinion?
- Video: One Vital Question #16: How Can CS Teams Become More Proactive Than Reactive?
Parker Moore
Contributed to:
- Blog Post: How to Build Your First Customer Success Team
- Blog Post: What's Scaled Customer Success and Why Does It Matter?
- Blog Post: How to Build a Customer Survey From Start to Finish
- Blueprint: Key Stakeholder Change Template
- Blueprint: Brainstorm Your Scaled Customer Success Strategy With Parker's Framework
- Webinar: How to Build a CS Process From the Ground Up
- Webinar: Mastering the Art of Customer Retention: Tactics for CS Success in 2024
- Webinar: CSM Confidential, Part 1: How Work Impacts Life for CSMs
- Workshop: Getting Started With Scaled CS in Vitally
- Workshop: Automating Customer Education for Scaled CS
- Workshop: Managing Risk and Opportunity for Scaled CS
- Workshop: Driving Customer Outcomes With Scaled CS
- Video: One Vital Question #5: How to Go From CSM to VP of CS
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