Klaus

CSMs at Klaus use Vitally to segment their account portfolio into different groups for more impactful customer communication

CEO
,
Klaus
Martin Kõiva
"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that it's very easy have a complete customer picture with one click."

September 2020

Started with Vitally

13,000+

Users powered by Klaus

14

Users in Vitally

Vitally Integrations Used

Chargebee
Gmail
Intercom
Slack
Zapier
Segment

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Arrow - northeast

Klaus’ CEO has executive-level customer insights at his fingertips with Vitally’s purpose-built CS platform

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Who is

Klaus

?

Martin Kõiva
Co-Founder & CEO @ Klaus

Klaus is a B2B conversation review and QA platform that helps support teams at Epic Games, Soundcloud, PandaDoc, HotJar, Wistia, and beyond, support quality conversation with reviews. Klaus measurably improves customer service quality by making internal feedback easy and systematic.

Favorite Features

Segmentation

Auto-organize your accounts into any number of segments, using any data points. You can easily view each segment's accounts, KPIs, and more as you navigate Vitally.

Integrations

Growing suite of plug-and-play integrations can be used to unify your disparate customer datasets into Vitally.

Customer Health Scores

Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.

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