Klaus

CSMs at Klaus use Vitally to segment their account portfolio into different groups for more impactful customer communication

CEO
,
Klaus
Martin Kõiva
"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that it's very easy have a complete customer picture with one click."

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Klaus

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Recent blog posts

Read our most recent blog posts to learn more about Vitally.

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Blog
CSM to CSM: Tips for Handling Customer Escalations (Gracefully)

It’s “easy” to succeed when your product is working perfectly fine and there are no setbacks. You are able to follow and execute the success work plan you have set up with your clients without any blockers or delays.

Blog
Hugo Keeps Data at the Center of Their Self-Serve Model and Sees Growth Across the Board with Vitally

“Vitally solves the problem of giving us one central place where all of our customers exist, where all the data about the customer comes in, and where our customer success strategy lives…”

Blog
How Mature is Customer Success at Your B2B SaaS Organization?

These seven levels should act as a framework, outlining the key areas wherein your Customer Success department can expand and mature as you scale Customer Success at your organisation.

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