Trusted by leading B2B Customer Sucess Teams
Approach things with a curious and critical mind. Do things differently when different means better because sometimes, the obvious solution isn’t the best. Sometimes, it's just the most obvious.
People come from complex, diverse backgrounds and have complex, diverse lives. Do not rush to judgements and assume noble intent. Always strive for precise, clear, and empathetic communication.
Bias for Action
We value progress over perfection, and encourage every team to make calculated risks, run tests, and experiment. Speed matters in business, which is why we’ll always favor action over inaction.
Share Your Success & Failures
We win as a team, and we lose as a team. Celebrating your wins and the wins of your peers is equally as important as being proactive and transparent when communicating your losses—so we can keep winning together.
Be Better Than Yesterday
We’re not perfect, nor will we ever be. That makes every day a new opportunity to learn from where we were, and take steps to ensure we don’t make the same mistake twice.
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